Parking Services Officer

Parking Services Officer

The Parking Services Officer is responsible for the effective administration of parking enforcement and parking permit operations, ensuring services are delivered in accordance with relevant legislation, Council policies and corporate standards. The postholder will assess Penalty Charge Notices (PCNs), process challenges, representations and statutory notices, administer permit applications, maintain accurate records, and provide advice and support to customers on a wide range of parking-related matters.

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

Would you like to play a key role in delivering fair, consistent and customer-focused parking services? We are looking for a Parking Services Officer to join our Parking Services team, helping to ensure the effective administration of parking enforcement and permit schemes across Cheshire West and Chester.

In this varied role, you will assess and process Penalty Charge Notices (PCNs), challenges, representations and statutory notices in accordance with legislation, Council policies and procedures. You will also process parking permit applications, verify eligibility, maintain accurate records and provide advice and support to residents, businesses and visitors on all aspects of parking services.

Working in a busy customer-focused environment, you will handle enquiries across multiple channels, review enforcement evidence, maintain accurate data and financial records, and help identify opportunities to improve services. The role requires strong communication skills, sound judgement, attention to detail and the ability to make fair and consistent decisions while working within legislative and procedural frameworks.

This is an excellent opportunity for someone who enjoys problem-solving, delivering excellent customer service and making a positive contribution to the efficient management of parking across the borough.

For an informal chat call Michael Lester on 01244 977959

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk

Candidates may use AI tools to support proofreading, editing and presentation. However, all application materials should represent the candidate's own experience, perspectives and thinking. We are seeking original and authentic responses, and applicants should ensure that any submission reflects their own analysis, judgement and vision for the role. No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £13.45 per hour for all contracted hours.

For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.

Attachments

• Parking Services Officer JDPS.docx