Overpayment Recovery and Control Officer M598

We are currently looking to recruit a Benefits Overpayment Recovery and Control Officer to join our busy department.

The Role

The successful applicant will play a key role in ensuring debts owed to the council are collected promptly, while maintaining a professional and supportive approach to all customers. This role also involves aspects of monitoring and reconciliation of the council’s Housing Benefit and Council Tax Support systems, ensuring consistency and accuracy are maintained.

We are looking for a candidate who:

Is confident and resilient in challenging situations, who learns quickly and adapts to meet deadlines.
Has strong negotiation and communication skills and has a fair, empathetic approach to debt recovery.
Is self-motivated, persistent, and has excellent attention to detail.
Displays well-developed computer skills.
Has excellent customer care and teamwork skills.

The benefits of working with us:

• Agile working for many roles
• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays
• Most services are closed over Christmas
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

The Council strongly believes a diverse and inclusive workforce helps make our services better. We value the individual strengths of each colleague and the potential they bring.

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation.

Our economy is increasingly diversifying, leveraging the incredible research that flows from the world class Loughborough University and our science and technology related industries. Charnwood also has a wide ranging-portfolio of physical, cultural and social assets, with many of the levers of sustainable and inclusive growth at our disposal.

There are a range of exciting developments and regeneration opportunities which will help create high-quality jobs and ensure continued economic prosperity.

No Agencies please.