Out of Hours Call Handler

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

Do you want to make a difference every day to people’s lives? Do you relish in providing help and support to others when they need it most? Do you love to provide customers with excellent customer service? If the answer is yes, then we have some exciting opportunities that sound just what you are looking for...

We are now recruiting Out of Hours Call Handlers in to our Contact Centre Out of Hours service. This dynamic position involves providing direct support by managing customer calls, addressing challenging emergencies, and handling administrative tasks. We are looking for exceptional candidates who can demonstrate compassion, resilience, and respect; who are willing to go the extra mile to make a real difference!

The current available positions and shift patterns are:

• Post A – 1 x 15-hour post 5pm-10pm Sunday, Monday Tuesday
• Post B – 1 x 20-hour post 5pm-10pm Wednesday, Thursday Friday, Saturday
• Post C – 1 x 15-hour post 9am-5pm Saturday and Sunday

You’ll have the opportunity to work from home for all of these posts.

Successful candidates will be part of our Contact Centre, a place where team members are guided and supported to deliver agreed quality and performance targets, as well as meet/exceed customer expectations. We are committed to supporting our team members continuous improvement journey, providing regular one-to-one feedback, training, call coaching and mentoring.

There has never been a better time to join us, especially as we are implementing new innovative technology as part of our Microsoft transformation journey and continue with our ambitious plans to improve access channels and services to our customers.

Interviews will be held on 17th November 2025.

Should you have any questions or need more information about these new opportunities, please don’t hesitate to contact Tara Goldsbrough TaraGoldsbrough@barnsley.gov.uk

A little bit about us

Now more than ever, our work is making a difference. It’s time to believe in the possibilities of a better Barnsley, to look to the future with excitement and optimism. To allow everyone to be the best they can be because our borough is a place where hard work and ambition will always be rewarded.

Within the Technology and Innovation department, we’re building on our commitment to transform how the organisation works by finding new ways to adapt business processes and IT services, helping all to embrace new ways of working.

To join us you’ll need 4 GCSE’s (9-4) or a relevant level 2 qualification; experience of dealing with conflicting demands in a demanding environment; the ability to remain calm under pressure whilst critically analysing situations to make appropriate decisions, in line with agreed processes and procedures. In return and as a thank you for contributing to our vision and values, we can offer you a whole host of benefits that are outlined in our Just4You package.

Here in Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. So, we’ve created a development process that lets you grow in the way that suits you - whether that is training to be a leader or learning flexibly online.