Out of Hours Call Handler

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

Do you want to make a difference every day to people’s lives? Do you relish in providing help and support to others when they need it most? Do you love to provide customers with excellent customer service? If the answer is yes, then we have some exciting opportunities that sound just what you are looking for...

We are now recruiting for an Out of Hours Call Handler in to our Contact Centre Out of Hours service. This is an exciting role where you will be directly supporting and handling customers calls and responding to difficult emergency situations. We are looking for exceptional candidates who can demonstrate compassion, resilience, and respect; who are willing to go the extra mile to make a real difference!

The shift pattern is:

· Sunday, Monday and Tuesday 1am-9am (You may also be required to work bank holiday periods).

You’ll have the opportunity to work from home for this post.

Successful candidates will be part of our Customer Experience Team, a place where team members are guided and supported to deliver agreed quality and performance targets, as well as meet/exceed customer expectations. We are committed to supporting our team members continuous improvement journey, providing regular one-to-one feedback, training, call coaching and mentoring.

There has never been a better time to join us, especially as we will be implementing new innovative technology as part of our Microsoft transformation journey and continue with our ambitious plans to improve access channels and services to our customers.

Should you have any questions or need more information about these new opportunities, please don’t hesitate to contact Jamie-Ellen Hinchliffe via email Jamie-ellenhinchliffe@barnsley.gov.uk