Operations Support Officer

About the role

Carry out a wide range of administrative processes and procedures relevant to the allocated area of work, this could include, but is not limited to, providing advice and guidance to customers, booking venues, booking exams, processing enrolments, processing Refunds, processing purchase orders, administering learner and staff DBS checks, managing external and internal communication, cross service printing, data inputting.

What will you be doing?

• Providing advice and guidance to learners and staff
• Booking and coordinating venues, meetings and events
• Booking exams and managing related documentation
• Processing learner enrolments accurately and within required timescale
• Processing refunds and ensuring all financial procedures are followed correctly
• Carry out data entry, maintaining accurate records and ensuring information systems are kept up to date
• Administering DBS checks for staff, ensuring compliance with safeguarding requirements

About you

You will:

• Be able to demonstrate a good level of general education equivalent to GCSE standard .
• Have previous Experience of working in a busy office-based role, administrative or customer service
• Be able to report on and analyse management information.
• Have an understanding of office organisation and record maintenance
• Be able to Maintain and develop databases and spreadsheets
• Have a sound knowledge of General Data Protection Regulation

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)