Neighbourhood Team Leader- Safeguarding & Compliance

We are currently recruiting for a Neighbourhood Team Leader- Safeguarding & Compliance, to join our successful and motivated Neighbourhood Team that helps and supports us deliver the best housing services within the London Borough of Tower Hamlets (LBTH).

This business critical role oversees a team of Neighbourhood Officers, ensuring effective supervision across compliance, housing, and safeguarding. The role will deliver responsive housing management for all tenures, support safe and sustainable communities, and handle complex cases such as Domestic Abuse, Safeguarding, and Hoarding with empathy. The position includes providing expert advice to colleagues, ensuring legal compliance, supporting neighbourhood compliance, and prioritising residents' wellbeing in all services.

To be successful in the role you will need to have the following skills and experience:

Comprehensive knowledge of policies, procedures, and legislation relating to Domestic Abuse, Safeguarding, Hoarding, housing management, building safety, and fire safety within the social housing sector.

Proven track record in delivering housing management services across complex and diverse communities, ensuring effective service provision and positive resident outcomes.

Strong performance management expertise, including developing innovative approaches to meet and exceed performance targets within housing services.

Extensive experience in resident engagement, working closely with tenants, involvement structures, and community groups to build trust and foster collaboration.

Commitment to continuous improvement and customer satisfaction, with demonstrable success in achieving high service standards and enhancing customer care.

Strategic contribution to housing policy and strategy, with the ability to influence both area-level and borough-wide housing initiatives.

Excellent communication and leadership skills, with the ability to lead under pressure, negotiate with stakeholders, and deliver positive outcomes for communities.

Problem-solving and relationship-building abilities, consistently winning the trust and respect of tenants and residents while driving service improvements.

Our Benefits

• Competitive salary of £54,360- £61,686.

• Local Government Pension Scheme membership.

• Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.

• Flexible and agile working to support work–life balance.

• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).

• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

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Benefits

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.