Neighbourhood Team Leader (RP0149)

Neighbourhood Team Leader

Fixed term contract until 31 March 2026

18.5 hours per week (hybrid working)

Starting salary £45,647 pro rata with progression to £48,879 pro rata through annual increments subject to satisfactory service


Are you a passionate housing professional who wants to make a real difference to our tenant’s lives?

We are looking for an exceptional TeamLeaderto join our Neighbourhoods team.

This exciting role involves overseeing the delivery of tenancy services.This includes managing operational aspects of neighbourhood and estate management to enhance communities, resolving complex tenancy management cases, developing services, and ensuring that we meet our corporate priorities and performance indicators.

The role also involves providing leadership to a team of Neighbourhood Officers to ensure outstanding service delivery, managing performance, and motivating and developing staff.

We are looking for anenthusiasticleaderwho has:

• Experience of delivering in a tenancy or housing management role or relevant housing related area.
• Up to date housing knowledge.
• Strong leadership skills with the ability to set clear objectives, manage performance, motivate, and coach staff.
• Excellent communicator and able to collaborate and foster effective partnerships.
• Excellent customer care.

The Neighbourhood team is very friendly and supportive and working at Welwyn Hatfield Borough Council is a rewarding experience. We look forward to receiving your application.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. You will also need a full driving licence and access to a car.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post

We offer an attractive working environment in the heart of Welwyn Garden City, with close transport links and amenities. We offer flexible working for that work life balance, health and wellbeing events, cycle to work scheme and a discount for a local sport provider. We provide generous annual leave and the local government pension scheme. We have a training and development programme that we help you learn the skills that matter. Our full list of benefits can be found hereMy Rewards – Career

Our CORE values guide everything we do – Collaborative, Open, Responsible, Excellent.

We do not offer sponsorship for employment in the UK.

Closing date for applications is 16 November 2025.

Remote assessments will be held on 20 November 2025.

Face to face interviews will be held on 24 November 2025.

Keywords:

Housing, Neighbourhoods, Tenancy, Team, Leader, Communities, Hybrid, Hertfordshire, Enforcement, Social Housing, Customer, Service, Support, Tenants.