Neighbourhood Housing Officer

We are looking for an officer who is passionate about community wellbeing, tenant engagement, and delivering exceptional housing services.

In this role you will be responsible for managing a designated patch and delivering a broad range of services$ûfrom income management and rent arrears recovery to tackling anti-social behaviour and promoting community cohesion. You will be at the heart of our neighbourhoods, building strong relationships with tenants, residents, and partner agencies while ensuring tenancies are effectively managed.

You will be managing rent accounts and helping tenants sustain their tenancies along with:

Identifying and addressing anti-social behaviour, liaising with the Police, social services, and other partners.

Conducting estate inspections, welfare visits, and property checks to uphold housing standards.

Taking enforcement action where necessary, including preparing legal notices and attending court.

Encouraging tenant participation and community engagement to build inclusive, resilient neighbourhoods.

Supporting void management, letting processes, and coordinating with lettings and repairs teams.

To be competent in this role it is essential tha you have a solid understanding of housing legislation, anti-social behaviour policy, and community support networks, as well as:

Proven experience in housing or tenancy management, income recovery, or neighbourhood services.

Having strong communication and relationship-building skills with a proactive, problem-solving mindset.

Having the ability to work independently, prioritising effectively, and handling sensitive issues with diplomacy.

For an informal discussion about the role please contact Oliver Samways, Income and Arrears Manager, on 01233 330375

Click to view a Job Description

To apply - If you are an employee of Ashford Borough Council and wish to apply then please log into iTrent self service via the link in the self-service section of the smarthub Click on current vacancies on the home page

When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community