Neighbourhood and Tenancy Manager

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

• Support the strategic and operational managers in delivering the vision, strategies and initiatives for the housing service, of which you are an integral part.
• Ensure the teams are focused and committed to working in partnership with all relevant agencies and organisations for the mutual benefit of improving the communities we serve.
• Be responsible and accountable for enabling supportive customer services that are firmly focused on meeting the needs of tenants and leaseholders and supporting them to successfully manage their tenures independently.
• Inspire the broader team to ensure that neighbourhoods are clean, healthy, and safe places, where people want to live.

Key Requirements

• Through your Team Leaders, be responsible and accountable for positively and effectively leading, managing and developing your team in the delivery of consistently high quality, compliant and aspirational housing, tenancy, leaseholder, neighbourhood and garaging related services, with the highest degrees of integrity and professional standards.
• Be responsible and accountable for data driven performance of your teams, based on agreed targets, and performance indicators, ensuring performance is monitored, controlled, continuously improved, and reported on with a high degree of integrity and transparency, so that positive and adverse variances that impact the service are celebrated, or mitigated against risk and service failure through clear proposals for action.
• Through collaboration and objectivity, ensure that the best use of Council housing stock is proposed, in balance with any social and welfare need, in any decision regarding transfers, priority moves and evictions.
• Ensure that cordial working relationships are maintained with members, colleagues, contractors, partners, agencies and key stakeholders, to ensure inclusive, consistent, and robust decision making and good service is delivered across the services.
• Be responsible and accountable for the balance of personal, professional and business needs, wants and aspirations, ensuring your own and your teams’ knowledge and experience of housing legislation is up to date and shared widely.
• Lead on investigations resultant from challenges, reviews, appeals, complaints, and enquiries. Respond and learn from any mistakes or service failures and identify any trends that require further investigation or action.

Skills & experience

• Min Level 4 qualification related to housing management and social housing practices and to maintain annual CIH membership
• At least 5 years demonstrable experience specific to the role, or demonstrable experience, with transferable skills within the social housing sector
• At least 2 year relevant and recent experience in a senior or managerial role
• At least five years demonstrable experience of working in the provision of Housing Management / Landlord Services, with at least two of those years at managerial level.

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Need further information? please contact Jon Elger (recruiting manager) on jon.elger@bromsgroveandredditch.gov.uk or email recruitment@bromsgroveandredditch.gov.uk

Interviews will take place on Friday 17th July 2026

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