Neighbourhood and Compliance Officer

Job Description

Housing – Technical Services Team

Neighbourhood and Compliance Officer (2 posts)

Thurrock Council, Civic Offices, New Road, Grays, Essex.

Pay Grade: E

Salary: £39,027 - £44,463 per annum

Fixed Term Contract - 6 months

37 Hours per Week

About the Department

The Housing Technical Services Team sits within Thurrock Council’s Place Directorate and plays a key role in ensuring the safety, compliance, and effective management of the Council’s housing stock. The team works closely with colleagues across Housing, Building Safety, Estate Services, Repairs, and Capital Programmes to deliver safe, well-managed homes and neighbourhoods for our residents.

This is an exciting time to join Thurrock Council, with a strong focus on building safety, compliance, resident engagement, and continuous improvement across our housing services.

About the Role

As a Neighbourhood and Compliance Officer, you will:

• Carry out regular inspections of housing-owned land, communal areas, and residential blocks to ensure neighbourhoods are safe, well managed, and compliant with statutory and council requirements.
• Deliver a range of non-technical compliance checks for buildings, including fire safety inspections/audits, weekly fire alarm testing, monthly emergency lighting checks, and inspections of fire extinguishers, dry risers, AOVs, passenger lifts, disabled refuge systems, and premises information boxes.
• Accurately record inspection findings, update compliance systems, and maintain clear, auditable records including photographic evidence.
• Monitor inspection outcomes, follow up remedial actions, and escalate non-compliance or safety concerns to the appropriate teams.
• Act as an early-warning mechanism for emerging risks, particularly within high-rise and higher-risk residential buildings.
• Work collaboratively with internal teams and external partners to support effective estate management and compliance delivery.
• Build positive relationships with residents, encouraging engagement, supporting the reporting of concerns, and providing advice on council policies and procedures.

What We’re Looking For

We’re looking for someone who has:

• Experience in housing, neighbourhood management, Facilities, or a compliance-related role.
• A good understanding of health and safety and non-technical compliance within a housing environment.
• Strong communication and report-writing skills, with the ability to engage effectively with residents, colleagues, contractors, and partners.
• The ability to work independently, manage competing priorities, and operate effectively in a busy, operational setting.
• A proactive, customer-focused approach and the confidence to identify, challenge, and escalate risks appropriately.
• The ability to work collaboratively as part of a multi-disciplinary team.

Essential Qualifications and Requirements

• A Levels (or equivalent), including English and Maths, or equivalent relevant experience demonstrating appropriate literacy and numeracy skills.
• NEBOSH General Certificate or IOSH Managing Safely (or equivalent health and safety qualification).
• Full UK driving licence, as the role requires regular travel between sites across the borough.
• Willingness to undertake further role-specific training to support ongoing compliance and service delivery.

DBS Check: A Basic DBS check will be required.

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 2nd July 2026

Closing Date (Internal & External): 12th July 2026

Interview Date: To Be Confirmed

Additional Information

If you have any queries regarding the post or interview dates, please contact Chaudhry Ashraf, Technical Services Delivery Manager via 01375 652652 or by emailing CASHRAF@thurrock.gov.uk

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council