Marketing and Shortlisting Officer

We are recruiting a Marketing and Shortlisting Officer to join our Housing Options service for 12 months on a fixed term contract.

This is a varied role providing marketing, shortlisting, and administrative support for the council’s choice-based lettings system. You will play a key role in ensuring social housing allocations are fair, transparent, and efficient.

In this role, you will:

• Manage the advertising of available properties through the choice-based lettings system.

• Coordinate shortlisting, ensuring compliance with policy and fair access to housing.

• Liaise with landlords, applicants, and other stakeholders.

• Maintain accurate records and provide reports on lettings activity.

• Support continuous service improvement.

About You

We are looking for someone who can demonstrate:

• Experience in housing allocations, lettings, or customer service.

• Knowledge of housing policy and allocations frameworks.

• Good IT and data management skills.

• Strong communication and organisational skills.

• Commitment to equality, fairness, and customer care.

Our Offer

• Up to 31 days annual leave (32 after 5 years), plus 8 bank holidays.

• Local Government Pension Scheme membership.

• Learning and development opportunities.

• Enhanced sick pay, maternity/adoption leave pay, and support leave.

• Flexible/agile working.

• Cycle-to-work scheme, rent deposit scheme, free eye tests.

• Discounted gym/Costco membership and You at Work discounts.

• Excellent transport links at Tower Hamlets Town Hall.

Benefits

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.