Local Housing Manager

Brilliant opportunity to join Portsmouth Homes as a Local Housing Manager!

Your new role

The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulation including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders.

The Local Housing Manager will manage a team of Generic Housing Officers to provide housing services to our tenants including general Tenancy Management, ASB Management, effective Void Management (including decants when needed) to minimise void turnaround times and Income management including basic budgeting and benefit advice.The role will need to work closely with other peers across the Directorate, other agencies and stakeholders to ensure that we provide effective joined up Housing Services to our tenants with customers at the heart of the service and ensuring value for money.

The successful applicant will bring knowledge and experience of social housing law and provision of generic housing management services with a focus on good customer service. Creating accurate and relevant notes of conversations and reasons for actions or non-actions that need to be understandable to others and relied on for Court Action. You will closely with the Senior Housing Manager to manage the service through performance management, data analysis and resource deployment, anticipating peaks and troughs in demand and making use of feedback from complaints and tenant engagement events to improve outcomes for tenants.

You will contribute to policy and process design and attend meetings across the organisation and directorate to represent Portsmouth Homes housing management service and your team. The Local Housing Manager will ensure that policy and process is followed to create consistency of service across teams allowing for consideration of individual circumstances.

You will need to understand the regulatory framework in which we operate and be responsible for the team's compliance with the consumer standards, providing training, support and mentoring to team members using a coaching style to develop individuals. You'll understand the need to adapt management styles to individuals working in an agile way with excellent communication and team building skills.The successful applicant must be adaptable and may be required to work on specific Housing Management related projects.

Please see the full job profile attached at the bottom of this page for all details of what this role will involve and the person we are looking for!

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found atEquality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contactrecruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.