Licensing Services Assistant x 2 - 2 years fixed term

Licensing Services Assistants x 2 - 2 years fixed term

• Are you a problem solver, interested in a role where no two days are the same?
• Do you have exceptional organisation skills?
• Do you have excellent communication skills and a positive attitude?

Look no further! We have a fantastic opportunity for a Licensing Services Assistant to join our team here at St Helens Borough Council.

Licensing Services carries out an important regulatory function, undertaking a range of duties to help ensure public safety and support business within the borough along with providing the Councils local land charges service.

The role involves providing excellent customer service in local authority licensing, including taxis, venues and premises, large scale events, and everything in between, including Alcohol, Entertainment, and Gambling. This is a very varied and fast paced role where full training and support will be provided

The team enforce the law, investigate complaints, provide advice and guidance and process applications within legal timeframes and work closely with a variety of stakeholders including internal and external partner organisations such as the Police, Fire Service and local businesses.

The role includes processing applications and producing licences within legislative timescales, inputting presenting and interrogating statistical data, providing professional advice to licensing enquiries, arranging and carrying out face to face appointments, dealing with requests for service, identifying service improvements, and liaising with internal and external agencies.

We would love to hear from candidates that have:

• Excellent communication skills
• A professional, welcoming and positive attitude
• Ability to multi-task and manage a varied workload in a flexible environment
• Strong organisation and attention to detail skills
• Good IT skills and experience of using Office application including Word, Excel and Outlook

Previous experience in this field would be welcome but is not necessary as full training will be provided.

Making a Difference

Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people’s lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer..St Helens Borough Council | Jobs | Search here for your perfect career - Home Page

Roles That Matter

Full Job Description & Person Specification Documents are included with this advert.

We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.

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St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

Equality & Diversity

We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles