Library and Information Assistant

Job IntroductionTemporary Library & Information AssistantLocation: Ashington and Blyth Libraries
Contract: Fixed term to 31/12/2026
Are you passionate about delivering excellent customer service and supporting your local community? We are seeking a friendly and enthusiastic Library & Information Assistant to join our library team on a temporary basis.
About the RoleAs the first point of contact for library customers, you will help deliver a welcoming, efficient and high-quality service. You'll support day-to-day library operations, assist customers with library resources and digital services, and help promote library activities and events.
Key Responsibilities

• Provide excellent customer service in person, by telephone and email
• Support customers to access library resources and self-service technology
• Assist with basic IT and internet enquiries
• Help organise and deliver library events and activities
• Maintain library stock and displays
• Undertake administrative duties, data recording and cash handling
• Promote library services and signpost customers to relevant information and community services

About YouYou will have:

• A good standard of education, literacy and numeracy
• Previous experience in a customer-focused environment (paid or voluntary)
• Strong communication and customer care skills
• Good IT skills, including Microsoft 365 and email
• An enthusiasm for books, reading and helping people
• The ability to work flexibly as part of a team and occasionally work alone

What We're Looking ForWe are looking for someone who is approachable, reliable and passionate about supporting residents and visitors of all ages. Knowledge of library services would be advantageous but is not essential.
Job DetailsAshington Library - 17 hours per weekWeek 1Monday 12-3, Wednesday 1-6, Friday 9-1.30, Saturday 9-1.30: total 17 hrsWeek 2Monday 12-3, Tuesday 9-1.30, Thursday 1-6, Friday 9-1.30: total 17 hrs
Blyth Library - 28 hours per week, over a 2-week rotaWeek 1 Monday 9-5.30, Tuesday 9-5, Wednesday 9-5: total 23 hrs Week 2Monday 9-5, Tuesday 9-5, Wednesday 9-5,Thursday 9-5, Saturday 9.30-12.30: total 33hrs
Salary:Ashington 17 hours - £11,754Blyth 28 hours - £19,360
We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme

To see all our excellent benefits and perks, please click here.
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Further information
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance.We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Apply now to join our team and help make our libraries welcoming community spaces for everyone