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Do you have a passion for reading, literacy, information and customer service? Are you looking for a unique and inspiring role?&nbsp;We see our Library roles as a vocation; you’ll be part of a community of partners, providing a much-needed space and service to our Library users. The Library is crucial in supporting the wellbeing of those in prison, contributing to positive behaviours, and learning and development. The work you’ll do, can have a real impact on peoples lives and the community.HMP Stafford is a category C adult male prison. The Library is a branch of Staffordshire County Council Library Service, and the onsite Library team work closely with Library staff in the other Prison Libraries in the County, as well as with onsite Prison and Partner staff and Management.The Library is a well-used valued resource within the Prison, and is open Tuesday to Saturday. Prison Library staff offer both Outreach / wing based and main library, service provision, supporting all prisoners with access to books, information &amp; resources.&nbsp;The Library team consists of 3 Library assistants led by the Library Supervisor. This role reports to and works with both SCC, SCC PLS and Prison Management. This 23 hour part-time post usually operates on Tuesday and Wednesday mornings and afternoons, Thursday afternoon and evening, two in 3 Friday mornings, and one in 3 Saturdays; morning and afternoon. Shift patterns can be subject to change, including if the Prison regime changes in the future.Please note that this position is part time and the salary is pro-rata, the annual salary shown is what this post would be paid annually for full time hours - candidates should factor this in before applying.Main Responsibilities You will:<ul>
<li>Provide excellent face-to-face customer service and demonstrate strong leadership skills.</li>
<li>Work efficiently both individually and as part of a team, including the onsite Library and Prison team and SCC Library Service.</li>
<li>Provide and develop an essential service, encouraging and promoting creativity, literacy and reading for pleasure and learning.</li>
<li>Actively engage with customers, to support them in using their library space, service and resources for their personal and professional development and benefit both short and long term.</li>
<li>Cover colleagues outside of set core-shifts, with availability and flexibility.&nbsp;&nbsp;</li>
</ul>We will be holding in-person interviews for this post. Candidates should consider the location and travel / distance of this post, as well as the demands of the role and environment prior to applying.The Ideal Candidate The Prison / custodial environment can be challenging, but also extremely rewarding. Working in Prison Libraries is a vocational customer service role, that offers an opportunity to make a difference on a daily basis.&nbsp;You will:<ul>
<li>have experience and confidence in dealing with a range of customers and situations.</li>
<li>be able to demonstrate&nbsp;resilience, adaptability to change, and strategic thinking.</li>
<li>have experience of working in a public service environment and the delivery of excellent customer service.</li>
<li>have experience of working with a variety of ICT packages and applications.</li>
<li>commit to personal and professional development and learning.</li>
<li>hold a current, valid UK driver’s license.</li>
</ul>We aim to play a part in reducing reoffending and enabling prisoners in improving their prospects and situation whilst in custody and for a future on release in the community, linking with public libraries.If you have any specific questions about this role please contact Prison Library Service Development Manager Sarah Cripps <a href="mailto:sarah.cripps@staffordshire.gov.uk" target="_blank">sarah.cripps@staffordshire.gov.uk</a>Successful applicants will be invited to in-person interview at Stafford Prison, on a date to be confirmed: We plan to hold interviews week commencing 22 September and week commencing 29 September 2025.Please note:&nbsp;we may close this advert early should we receive a large volume of. applications, so please don’t delay submitting your application if interested.Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.About Staffordshire County Council We are no ordinary county council:Our Values:The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.We look forward and race ahead - that goes for your career too.&nbsp;Our benefits:We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.&nbsp;In addition to your salary, as a member of staff, you will have access to&nbsp;<a href="https://www.careersatstaffordshire.co.uk/our-rewards-and-benefits/" target="_blank">Our rewards and benefits - Careers at Staffordshire</a>Our recruitment process:As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communitiesAs part of our commitment as a Disability Confident employer, a Gold&nbsp;Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your&nbsp;application meets the minimum criteria for the post.&nbsp;As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.

Prison Library Supervisor

About the BoroughFound in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.About the Service and TeamAbout the Borough&nbsp;&nbsp;This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.About the Role and Our Ideal Candidate <ul><li>The hours for this role will be Thursday evenings 6-8pm and Saturday afternoons 12pm-5pm.</li><li>To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.</li><li>To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of self-service to customers, assisting customers to use it and answer customer enquiries and support customers with ICT&nbsp;</li><li>To help promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays</li><li>To work flexibly across branches and provide cover in other libraries as required</li><li>To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for</li><li>To help lead library events and activities including ICT learning and digital inclusion sessions, Book Groups, Baby Rhymetimes, class visits</li><li>To assist with library community engagement events and activities e.g. Neighbourhood Festivals, World Book Night, Summer Reading Challenge, which may involve some evening work and working outside the library building</li></ul>Skills &amp; Qualities<ul><li>Communicate clearly, confidently and appropriately with colleagues and customers using the best methods of communication for the task.</li></ul><ul><li>Demonstrate agility and adaptability in mindset and ways of working, demonstrating innovation and creativity</li></ul>Essential experience<ul><li>Good Communication skills</li><li>Good level of English and Maths</li></ul>&nbsp;Desirable experience<ul><li>Customer Service experience desirable but not essential.</li></ul>Minimum / essential requirements&nbsp;-&nbsp;<ul><li>Ability to carry and shelf stock at high and low levels and to move furniture when necessary&nbsp;</li><li>Ability to understand, communicate and interact confidently with customers&nbsp;</li><li>Knowledge, experience of using IT equipment and software</li></ul> Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are in the process of updating our payscales in line with the pay award for NJC, Chief Officers and Chief Executives for April 2025 therefore please take this into account when viewing the salary on this position.We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





<ul></ul>

Royal Borough of Kingston Upon Thames

Saturday and Evening Customer Service Assistant (Kingston Library)

About the BoroughFound in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.About the Service and TeamThis special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.About the Role and Our Ideal Candidate <ul><li>The hours for this role will be Friday evenings 5-8pm and Saturday afternoons 1-5pm.</li><li>To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.</li><li>To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of self-service to customers, assisting customers to use it and answer customer enquiries and support customers with ICT&nbsp;</li><li>To help promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays</li><li>To work flexibly across branches and provide cover in other libraries as required</li><li>To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for</li><li>To help lead library events and activities including ICT learning and digital inclusion sessions, Book Groups, Baby Rhymetimes, class visits</li><li>To assist with library community engagement events and activities e.g. Neighbourhood Festivals, World Book Night, Summer Reading Challenge, which may involve some evening work and working outside the library building</li></ul>Skills &amp; Qualities<ul><li>Communicate clearly, confidently and appropriately with colleagues and customers using the best methods of communication for the task.</li></ul><ul><li>Demonstrate agility and adaptability in mindset and ways of working, demonstrating innovation and creativity</li></ul>Essential experience<ul><li>Good Communication skills</li><li>Good level of English and Maths</li></ul>&nbsp;Desirable experience<ul><li>Customer Service experience</li></ul>Minimum / essential requirements&nbsp;-&nbsp;<ul><li>Ability to carry and shelf stock at high and low levels and to move furniture when necessary&nbsp;</li><li>Ability to understand, communicate and interact confidently with customers&nbsp;</li><li>Knowledge, experience of using IT equipment and software</li></ul>About Us&nbsp;&nbsp;You will be part of the Culture and Heritage team within the Council working within the Library Service.&nbsp; We are in the process of great transformation, breaking down silos, working on an exciting programme making the borough a destination place for culture and heritage.&nbsp;&nbsp;Kingston Library Service is continually transforming.&nbsp; We have updated our frontline services and are now changing the way we engage with Kingston residents, communities and partners.&nbsp; We are actively looking to help engage, enable and empower our communities, working collaboratively with partners.&nbsp; Part of this work is the development of the Community Hubs initiative which you will play an active part in.We have a successful digital offer which goes from strength to strength and is recognised within the wider community.&nbsp; It has been acknowledged that culture is critical to health and wellbeing, the local economy and regeneration projects.We have an extensive activities programme for all ages, which you will play a role in supporting, assisting and promoting.&nbsp;&nbsp;We are always looking at new ways of working, new technologies to help support our customers and give an efficient service.&nbsp;Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are in the process of updating our payscales in line with the pay award for NJC, Chief Officers and Chief Executives for April 2025 therefore please take this into account when viewing the salary on this position.We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





<ul></ul>

Saturday and Evening Customer Service Assistant - Surbiton Library

About the BoroughFound in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.About the Service and TeamAbout the Borough&nbsp;&nbsp;This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.About the Role and Our Ideal Candidate <ul><li>The contracted hours for this role are Monday Evening 5-8pm &amp; Saturday 1-5pm.&nbsp; However, please be aware that due to current service provisions there may be a requirement for these hours to be amalgamated into working a full day Saturday.&nbsp;</li><li>To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.</li><li>To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of self-service to customers, assisting customers to use it and answer customer enquiries and support customers with ICT&nbsp;</li><li>To help promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays</li><li>To work flexibly across branches and provide cover in other libraries as required</li><li>To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for</li><li>To help lead library events and activities including ICT learning and digital inclusion sessions, Book Groups, Baby Rhymetimes, class visits</li><li>To assist with library community engagement events and activities e.g. Neighbourhood Festivals, World Book Night, Summer Reading Challenge, which may involve some evening work and working outside the library building</li></ul>Skills &amp; Qualities<ul><li>Communicate clearly, confidently and appropriately with colleagues and customers using the best methods of communication for the task.</li></ul><ul><li>Demonstrate agility and adaptability in mindset and ways of working, demonstrating innovation and creativity</li></ul>Essential experience<ul><li>Good Communication skills</li><li>Good level of English and Maths</li></ul>&nbsp;Desirable experience<ul><li>Customer Service experience desirable, but not essential.</li></ul>Minimum / essential requirements -&nbsp;<ul><li>Ability to carry and shelf stock at high and low levels and to move furniture when necessary&nbsp;</li><li>Ability to understand, communicate and interact confidently with customers&nbsp;</li><li>Knowledge, experience of using IT equipment and software</li></ul>Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are in the process of updating our payscales in line with the pay award for NJC, Chief Officers and Chief Executives for April 2025 therefore please take this into account when viewing the salary on this position.We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





<ul></ul>

Saturday & Evening Customer Service Assistant - New Malden Library

About the BoroughFound in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.About the Service and TeamAbout the Borough&nbsp;&nbsp;This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.About the Role and Our Ideal Candidate <ul><li>The contracted hours for this role are Monday Evening 5-7pm &amp; Saturday 12-5pm, but due to current service requirements your hours may be amalgamated to working Saturdays 9am-5pm.&nbsp;</li><li>To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.</li><li>To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of self-service to customers, assisting customers to use it and answer customer enquiries and support customers with ICT&nbsp;</li><li>To help promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays</li><li>To work flexibly across branches and provide cover in other libraries as required</li><li>To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for</li><li>To help lead library events and activities including ICT learning and digital inclusion sessions, Book Groups, Baby Rhymetimes, class visits</li><li>To assist with library community engagement events and activities e.g. Neighbourhood Festivals, World Book Night, Summer Reading Challenge, which may involve some evening work and working outside the library building</li></ul>Skills &amp; Qualities<ul><li>Communicate clearly, confidently and appropriately with colleagues and customers using the best methods of communication for the task.</li></ul><ul><li>Demonstrate agility and adaptability in mindset and ways of working, demonstrating innovation and creativity</li></ul>Essential experience<ul><li>Good Communication skills</li><li>Good level of English and Maths</li></ul>&nbsp;Desirable experience<ul><li>Customer Service experience desirable, but not essential.</li></ul>Minimum / essential requirements&nbsp;-&nbsp;<ul><li>Ability to carry and shelf stock at high and low levels and to move furniture when necessary&nbsp;</li><li>Ability to understand, communicate and interact confidently with customers&nbsp;</li><li>Knowledge, experience of using IT equipment and software</li></ul>Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are in the process of updating our payscales in line with the pay award for NJC, Chief Officers and Chief Executives for April 2025 therefore please take this into account when viewing the salary on this position.We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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Saturday & Evening Customer Service Assistant - Old Malden Library

About UsNorth Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.The RoleLooking to gain valuable library experience?This fixed-term opportunity offers a unique chance to be part of a passionate team at a community library currently under consultation for potential closure. Whether you're exploring a career in libraries or simply want to make a meaningful contribution, this role could be the perfect stepping stone.We’re seeking a confident, well-organised and enthusiastic individual to support our staff and volunteers. You’ll bring excellent customer care skills and a calm, proactive approach to unexpected or challenging situations. While library experience is desirable, it’s not essential—we welcome applicants eager to learn and grow in a supportive environment.You’ll be involved in a wide range of tasks, including:<ul><li>Promoting reading, literacy and culture through creative displays and engaging with customers.</li><li>Supporting digital inclusion by helping visitors navigate online services and troubleshoot tech issues.</li><li>Leading activities such as Rhymetime, Storytime, school visits and digital support sessions.</li></ul>This role involves occasional lone working, and occasional cover at other North Somerset libraries, so flexibility and initiative are key. Physical tasks like stock handling and floor walking are part of the daily routine.If you’re passionate about libraries and want to make a difference—especially during a time of change—we’d love to hear from you.This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check. Work StyleThe hours for this post will be split between Worle Library and the For All Healthy Living Centre Library.Week 1: Mondays 10-3 Worle; Tuesdays 10-2:30 Worle, Wednesday 9-5 HLC and Saturday 9-1pm WorleWeek 2: Mondays 10-3 Worle; Tuesdays 10-2:30 Worle, Wednesday 9-5 HLCAbout YouWe are looking for an individual who is passionate about libraries and delivering excellent customer service. Please review the job family document to understand the required knowledge, skills, and experience. In your supporting statement, clearly demonstrate how you meet these criteria.What We OfferAt North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:<ul><li>Competitive salary and benefits</li><li>Flexible working arrangements</li><li>Local Government Pension</li><li>Opportunities for professional development</li><li>Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums</li><li>Opportunity to purchase up to an additional 10 days annual leave each year</li><li>Dedicated in house Wellbeing Team</li><li>Salary sacrifice Cycle to Work and Electric Vehicle schemes</li></ul>Further details of our excellent rewards package can be found in our <a href="https://heyzine.com/flip-book/e562fd773b.html" target="_blank">Benefits booklet</a>.How to ApplyIf you share our <a href="https://n-somerset.gov.uk/my-services/jobs-training/vision-values" target="_blank">vision and values</a>and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.Contact InformationFor further information about the role, please contact Charlotte Rumble, Community Services Supervisor, at <a href="mailto:charlotte.rumble@n-somerset.gov.uk" target="_blank">charlotte.rumble@n-somerset.gov.uk</a> or 01934 426 649.Important InformationAs a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.Interview Date: Monday 22nd and/ or Tuesday 23rd September 2025 Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.Equal OpportunitiesAt North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.





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North Somerset Council

Community Services Officer

Job Title: Assistant Customer Service Supervisor - Stevenage Starting Salary: £24,790 opportunity to progress to £27,269 per annum (pro rata for part time) Hours: 18.5 Location: Stevenage Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire LibrariesHertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager.<h4>About the role</h4>Stevenage LibraryStevenage is a busy library with a large friendly team providing services to a diverse community. You will ideally have supervisory experience and excellent customer service skills.This post includes working every Sunday from 11.45 to 16.15. Please see attached rota, please ensure you can work these times before applying.Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people’s lives.<h4>About you</h4>Essential<ul><li>You will have excellent communication and admin skills and you will be passionate about providing great customer care.</li><li>You will have demonstrable experience in leading a team in a supervisory role, working collaboratively to achieve aims and objectives as set by the Library Manager and wider Library teams.</li><li>You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner</li><li>You will be a competent user of Microsoft Packages including Word and Excel in order to collate and present data, and have an ability to support others in using technology.</li></ul>Desirable<ul><li>Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM6 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Michelle LLoyd, Library ManagerT: 01438 864792 E: <a href="mailto:michelle.lloyd@hertfordshire.gov.uk" target="_blank">michelle.lloyd@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 17th September 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.<h4>Available documents</h4><ul><li>Rota - Assistant Customer Service Supervisor- Stevenage - 18.5 hours.pdf</li></ul> 





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Hertfordshire County Council

Assistant Customer Service Supervisor - Stevenage

About UsNorth Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.The RoleWe are seeking a dedicated and experienced Mobile Library Driver/Assistant to join our Libraries and Communities team. The Libraries and Communities team are responsible for public library services across North Somerset.In this role you will, under the general supervision of the Mobile Library supervisor, drive the Mobile Library and carry out tasks required to deliver library services to our rural areas while the regular driver is unavailable. Key Responsibilities:<ul><li>Safely drive the Mobile Library vehicle in compliance with road transport laws and health and safety regulations.</li><li>Conduct vehicle safety checks, ensuring it is in a fit and serviceable condition.</li><li>Assist customers in accessing library services, including borrowing and returning materials, and providing information or referrals to other services.</li><li>Administer and maintain records of library materials, including issuing and returning items using the Library Management System.</li><li>Promote library services and engage with the community to encourage greater use of the facilities.</li><li>Handle cash and other receipts, ensuring accurate recording and balancing in line with council procedures.</li><li>Ensure the good order and tidiness of the Mobile Library, including shelving and organising materials.</li><li>Compile and maintain statistics as required.</li></ul>This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check. Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.This position is based at our Library Distribution Centre in Clevedon.About YouWe are looking for an individual who is passionate about library services, and who possesses the following skills and experience:Essential Criteria:<ul><li>A clean, current LGV driving licence and evidence of CPC (Certificate of Professional Competence), or willingness to undertake this training.</li><li>Practical experience in driving large vehicles and maintaining safe systems of work.</li><li>Strong customer care skills with the ability to engage with a diverse range of people.</li><li>Experience using computers and technology, including databases, email, and Microsoft Office.</li><li>Ability to work flexibly, using your own initiative, and respond appropriately to challenging situations.</li><li>Awareness of health and safety, data protection, and information governance policies</li></ul>Desirable Criteria:<ul><li>Experience working in a library or community service environment.</li><li>Knowledge of library systems and procedures.</li></ul>What We OfferAt North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:<ul><li>Competitive salary and benefits</li><li>Flexible working arrangements</li><li>Local Government Pension</li><li>Opportunities for professional development</li><li>Inclusive Staff groups including Carers, Disabled and Neurodiverse, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums</li><li>Opportunity to purchase up to an additional 10 days annual leave each year</li><li>Dedicated in house Wellbeing Team</li><li>Salary sacrifice Cycle to Work and Electric Vehicle schemes</li></ul>Further details of our excellent rewards package can be found in our <a href="https://heyzine.com/flip-book/e562fd773b.html" target="_blank">Benefits booklet</a>.How to ApplyIf you share our <a href="https://n-somerset.gov.uk/my-services/jobs-training/vision-values" target="_blank">vision and values</a>and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.Contact InformationFor further information about the role, please contact Sarah Smith, Library Supervisor at <a href="mailto:sarah.smith@n-somerset.gov.uk" target="_blank">sarah.smith@n-somerset.gov.uk</a> or on 01934 426 657Important InformationAs a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.Interview Date: Wednesday 10 September 2025Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.Equal OpportunitiesAt North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.





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Mobile Library Driver/Assistant (Relief)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1967/Information_for_applicants.pdf" target="_blank">Information_for_applicants</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1968/Our_values_in_action.pdf" target="_blank">Our_values_in_action</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1969/Wirral_Jobs_-_Application_Stage_-_fv.pdf" target="_blank">Wirral_Jobs_-_Application_Stage_-_fv</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1970/VRP_IT_Support__Libraries__220511.pdf" target="_blank">VRP_IT_Support__Libraries__220511</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1971/VRP_Local_Family_History__Libraries__220511.pdf" target="_blank">VRP_Local_Family_History__Libraries__220511</a></li></ul>

Please apply online by clicking the link below



The Council is seeking enthusiastic, committed individuals who would like to volunteer and support the staff with a number of roles.
<ul>
<li>IT</li>
<li>Family History</li>
</ul>
If you wish to apply for this role please download and complete the below Volunteer Application form and send to <a href="mailto:libraryvolunteers@wirral.gov.uk" target="_blank">libraryvolunteers@wirral.gov.uk</a>
Should you wish to discuss informally, please contact Elaine Wilson via email: <a href="mailto:elainewilson@wirral.gov.uk" target="_blank">elainewilson@wirral.gov.uk</a>

Wirral Metropolitan Borough Council

Library Volunteer (IT/Family History)

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Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Barnsley Libraries serve as vibrant community and digital hubs, anchoring the council’s presence across various locations within the borough. We are dedicated to developing an exciting programme of events and activities designed to attract and engage both residents and visitors. Our libraries not only fulfil statutory functions but also serve as places of learning and culture, offering a diverse stock of books and other media.&nbsp;
We are proud that&nbsp;Barnsley Libraries have been nationally recognised through our National Portfolio status, awarded by Arts Council England from April 2023. We are one of only&nbsp;sixteen&nbsp;library services in the country to receive this prestigious recognition. Over the past two years, we have delivered innovative cultural experiences such as the Barnsley Book Festival and Library Lates, which include craft workshops, author talks, live performances, and bespoke artist commissions.&nbsp;
To continue delivering our high-quality public services, we are seeking a dedicated individual to join our Bibliographic Service as a Bibliographic &amp; Requests Assistant. In this role, you will&nbsp;be responsible for&nbsp;assisting&nbsp;the&nbsp;management of&nbsp;our stock of books and other media. Your duties will include receiving and cataloguing new stock, handling public requests for specific items within our catalogue,&nbsp;helping to&nbsp;source&nbsp;items beyond our collection, and managing withdrawn stock and disposal.&nbsp;
We are looking for team players with a keen eye for detail who can work flexibly to prioritise their workload based on the needs of the service. You must be able to&nbsp;work at a fast&nbsp;pace;&nbsp;a reasonable level of physical fitness is&nbsp;also&nbsp;required&nbsp;(to be able to lift and transfer stock items).&nbsp;
Barnsley Council is a high-performing organisation with clear and tangible ambitions for its residents, communities, and stakeholders. Our 2030 vision is for Barnsley to be the place of possibilities. If you believe this role is the right fit for you, please complete the online application form, detailing how you meet the criteria for the job.&nbsp;

Bibliographic & Requests Assistant

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Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Barnsley&nbsp;Libraries service as&nbsp;community and digital hubs&nbsp;which anchor the council’s&nbsp;presence in&nbsp;across the&nbsp;borough,&nbsp;developing a vibrant events and activities programme to&nbsp;attract and&nbsp;engage&nbsp;residents and visitors to the borough.&nbsp;Barnsley Libraries&nbsp;are&nbsp;regionally and nationally recognised through its&nbsp;National&nbsp;Portfolio&nbsp;status, awarded by&nbsp;Arts Council England&nbsp;from April 2023&nbsp;being&nbsp;only 1 of 16&nbsp;libraries&nbsp;to be awarded this in the country.&nbsp;In the past two years we have delivered new and innovative cultural experiences such as Barnsley Book Festival&nbsp;and&nbsp;Library Lates&nbsp;comprising&nbsp;craft&nbsp;workshops, author talks and live performances&nbsp;as well as a range of bespoke artist commissions.&nbsp;&nbsp;
The&nbsp;Library@TheLightbox&nbsp;represents&nbsp;one of the key parts of&nbsp;the&nbsp;‘The Glassworks’&nbsp;and&nbsp;the Council’s&nbsp;ambitious,&nbsp;transformative town centre&nbsp;redevelopment scheme.&nbsp;We have&nbsp;also&nbsp;refurbished&nbsp;ten&nbsp;of&nbsp;the&nbsp;fourteen&nbsp;branch&nbsp;libraries&nbsp;supported by&nbsp;Arts Council England’s&nbsp;‘Libraries Improvement Funding’&nbsp;from the UK&nbsp;Government.&nbsp;
To help us&nbsp;continue to deliver our exciting public offer, we&nbsp;have&nbsp;three&nbsp;part time&nbsp;vacancies for&nbsp;Library and Digital Support Officers based primarily in&nbsp;the&nbsp;Library@Lightbox.&nbsp;&nbsp;As a Library&nbsp;&amp; Digital&nbsp;Support Officer&nbsp;you will be the public face of our service.&nbsp;&nbsp;Our libraries are about books but are so much more.&nbsp;&nbsp;For our&nbsp;Library Information&nbsp;&amp; Digital Support&nbsp;Officers&nbsp;no&nbsp;two&nbsp;days&nbsp;are&nbsp;the same – you&nbsp;may&nbsp;be helping customers with their book choices, letting them know about our digital offers and helping them to get up and running with these,&nbsp;or&nbsp;doing something more interactive such as running&nbsp;craft&nbsp;or activity such as&nbsp;story and rhyme sessions.&nbsp;You’ll&nbsp;work with partners&nbsp;across the authority in areas&nbsp;such as&nbsp;Communities,&nbsp;Public Health,&nbsp;Museums&nbsp;and Schools to deliver exciting things for our customers. Part of the role will&nbsp;also involve&nbsp;carrying out customer service appointments&nbsp;on behalf of&nbsp;our&nbsp;colleagues&nbsp;in other departments&nbsp;for&nbsp;service users.&nbsp;
We are looking for people who engage well with others, are hard-working and can rise to a challenge.&nbsp;You’ll&nbsp;not be afraid to get involved and will have the skills&nbsp;to think on your feet dealing with whatever arises in the most&nbsp;appropriate manner. Although you will have a base library you&nbsp;could&nbsp;be asked&nbsp;to&nbsp;work across&nbsp;all our&nbsp;libraries,&nbsp;so you need to be flexible and able to do this.&nbsp;
Barnsley Council is a high-performing council with clear and tangible ambitions for its residents,&nbsp;communities,&nbsp;and stakeholders. The council’s 2030 vision is for Barnsley to be the place of possibilities,&nbsp;if&nbsp;you&nbsp;think this may be the job for you just fill in the application form online telling us how you meet the criteria within the job&nbsp;role.&nbsp;

Library & Digital Support Officer 3 posts

Job Title: Library Assistant Starting Salary: £25,185 with the opportunity to progress to £26,403 per annum (pro rata for part-time) - pay award pending Hours: up to 37 hours per week Location: Hertfordshire Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries. We have a number of Library Assistant roles in libraries across Hertfordshire. One of those roles could be for you!Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Library Assistants need to be passionate about proactively helping people of all ages and from all backgrounds.<h4>About the role</h4>Library Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities.<ul><li>You will be actively promoting and supporting the use of all of our library resources and helping customers to find the information that they need.</li><li>You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library.</li><li>In some libraries you will be involved in helping us to deliver services that are unique to that service point. This may include, for example, assisting people to use our CreatorSpace resources, including 3D printers and virtual reality devices.</li><li>All of our Library Assistant roles help to make a positive difference to people’s lives.</li></ul><h4>About you</h4>We look for people who are friendly, confident, and outgoing. Who will be a reliable and flexible team player who is willing to engage with the full range of services, and events that libraries offer.Essential:<ul><li>Experience in delivering a high standard of Customer Service to members of the public.</li><li>Strong communication skills</li><li>Demonstrable time management skills in organising and prioritising.</li><li>Competent ICT skills, including Microsoft Office, Internet and other computer-based resources.</li><li>Evidence of working collaboratively with a team to achieve aims and objectives</li></ul>Desirable:<ul><li>Experience of meeting KPIs and other targets set by Team Leads</li><li>Skill or experience in promoting events and services.</li><li>Evidence of, or experience in, problem solving</li><li>Ability to support members of the public with queries and use of IcT.</li><li>Knowledge of Library Services.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.About the Library:Watford WE17 3EU 18.5 hours&nbsp;Watford Central Library&nbsp;is a large, bustling town centre library spread over two floors. We are open seven days a week and offer a wide range of services, events, and activities for both adults and children. These include Baby Rhyme Time, Story Time, Lego Club, and a Sewing Group. Our modern CreatorSpace is used for creative and digital activities, as well as various clubs and events.Buntingford Library, SG9 9AE 18.5 hours per week18.50 Hours per week, Buntingford Library is a recently refurbished small Tier Two Library that occupies a prime location in the historic town's High Street. You will be joining a friendly, dedicated team and will contribute to all events, from Baby Rhyme Times to Historical Society meetings, complementing our position as a key part of the local community.Please ensure you can work the hours on the attached Rota before applying.This job role is within the Community Services level 5 job profile. Please locate this via:Job profiles - Community servicesTake a look at the video clips below to hear a Library Assistant talking about why she loves her job working in libraries:What is it like working in the library:<a href="https://youtu.be/flsoUF2r-Fk" target="_blank">https://youtu.be/flsoUF2r-Fk</a>Working with the Public:<a href="https://youtu.be/Dw5yYsZ_V8k" target="_blank">https://youtu.be/Dw5yYsZ_V8k</a>Variety of opportunities<a href="https://youtu.be/RcK6XcPqEm0" target="_blank">https://youtu.be/RcK6XcPqEm0</a>For an informal discussion and more information please contact the Libraries Customer Service Centre on 03001234049.Closing Date: This is an ongoing advert and you may be required to start work before the closing date specified.Interview Date: Please note interviews will be arranged on an ongoing basisVacancies are being progressed regularly which may mean that a vacancy at a particular library may be filled before a candidate is put forward, however there are ongoing vacancies.Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.Why Hertfordshire:&nbsp;Watch our&nbsp;‘Why Hertfordshire’video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.<h4>Available documents</h4><ul><li>Map of Hertfordshire Libraries by Tier.pdf</li><li>Rota - Buntingford Library 18.5 hours.pdf</li><li>Watford Library Rota - 18.5 hours .pdf</li></ul> 





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12 Libraries Jobs