Leasehold Income Officer

Starting salary: £42,221 - £47,940

Job Grade: Level 3 Zone 2

Work location: 5 Pancras Square, N1C 4AG

Contract type: 12 Months Fixed Term

Hours per week: 36Hours (Full Time)

Closing date: Friday 26^th June at 23:59

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

What You’ll Be Doing

As a Leasehold Income Officer, you’ll be part of a busy and supportive income team managing accounts for over 9,800 leaseholders, playing a vital role in safeguarding essential income that supports housing services. You’ll take ownership of a diverse portfolio, proactively managing leasehold charges such as service charges and major works, using a balanced, person-centred approach that prioritises early engagement while confidently progressing enforcement action where required. This is a collaborative role where you’ll work closely with colleagues across Housing and Repairs, build strong relationships with leaseholders, and contribute to a high-performing service that combines commercial awareness with empathy making a meaningful impact on both residents and the organisation.

All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

You’ll share our ambition to make Camden the best place to live and work, with a strong commitment to putting residents at the heart of every interaction. You’ll bring a proactive, compassionate and inclusive approach, with the ability to build trusted relationships, communicate clearly and support people from a wide range of backgrounds. You understand the importance of delivering accessible, transparent and responsive services, and you’re motivated to make a positive difference to residents’ lives.

Confident using systems and data, you’ll manage your workload effectively, keeping accurate records and using insight to inform timely and appropriate action. You’ll take a balanced approach to your work acting early to prevent issues, offering support where needed, and working collaboratively with colleagues and partners to achieve the best outcomes. With an understanding of housing services or a willingness to develop your knowledge, you’ll combine empathy with accountability to deliver fair, consistent and sustainable results for leaseholders and the wider community.

How To Apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.

We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.

To view the Job Profile, please click HERE or copy and paste the below URL into your browser:http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11782420/file/documen…

What We Offer

At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment.

Asking for Adjustments

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.