Learning and Development Business Support Assistant

About the role

About the Role

Learning and Development Business Improvement Team are looking to recruit a Business Support Assistant. The Business Improvement Team provide essential business support to the L&D Service Managers across North Northamptonshire Council and Northamptonshire Children's Trust.

This role provides essential administrative support for all Learning and Development activities. You will be part of a busy, customer focused team, ensuring that all the customer needs are met efficiently and professionally.

To find out more about the role and for an informal discussion, please contact louise.mcilreavy@northnorthants.gov.uk.

Part time/job share options would be considered

What will you be doing?

What will you be doing

You will act as the first point of contact for all L&D enquiries, management of emails, calls and correspondence.

Provide end to end administrative support for course bookings, including liaising with advisors, trainers, suppliers, booking venues, uploading course details onto the LMS [iLearn] and managing delegate communications.

Schedule regular individual course owner meetings, to co-ordinate all course administration for the L&D Open Programme.

Produce a range of documents and monitoring reports for advisors, including course/delegate monitoring reports, registers and evaluations, to support efficient service delivery.

Build and maintain strong relationships with stakeholders, suppliers and colleagues. Provide on-site customer support at conferences and training events.

Manage diaries, schedules, and stock control for training supplies. Support financial processes including raising invoices, journals and purchase orders. Undertake other duties as required within the scope of the role.

About you

About you.

You will be proficient in MS Office and internet/email usage. Have strong literacy and numeracy skills. Excellent interpersonal and communications skills. Be able to prepare and analyse data for management reports. Have experience working as part of a team providing administrative support. Be able to work to deadlines. On occasion, travel freely to external venues to support with conferences and training events out of normal regular hours for continuity of service. Embrace change and utilising new technologies to improve efficiencies in the service.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)