IT Technical Officer (Development & AI)

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Please apply online via the link provided.

Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.

About the Role

As a Technical Officer (Development & AI), you’ll report to the Principal Solutions Architect (Development & AI) and assist with the operation of the Liverpool City Region Combined Authority (LCRCA) AI and internally developed systems throughout their system lifecycle and the handling of incidents and problems related to these systems through to resolution.

You will be responsible for proactive, preventative measures and play an active role in support, guidance and escalation routes for Service Centre colleagues.

This is a hybrid role allowing a mix of onsite (minimum 2 days per week) and remote working to best suit business needs.

About the person

We’re looking for someone who can bring:

• - Hands-on experience working with corporate AI solutions (Copilot, Agentspace)
• - A collaborative and proactive approach to supporting others
• - Strong technical and problem-solving skills with a focus on service improvement
• - Knowledge of development languages
• - Flexibility to manage changing priorities
• - A positive approach to maintaining a healthy work-life balance

If you think you match the job description and our values then click on the link to apply, indicating how you meet the person specification.

Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting.

• - Considerable hands-on experience working in IT, with a focus on resolving incidents.
• - Experience of applications support and supporting corporate AI solutions.
• - Familiarity with Internet Information Services and Application Event logs (incl Azure Insights).

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• - Local Government Pension Scheme contributions between 5.5% and 12.5%
• - Generous holiday entitlement of 29 days rising to 34 days after 5 years’ service, as well as bank holidays and the option to buy 10 additional days
• - Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• - Flexible and hybrid working
• - 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• - Corporate discounts at council-owned gyms
• - Bike to Work Scheme
• - Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for all candidates who met the essential criteria in the job description and who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.