IT & Digital Business Analyst

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Looking to build innovative digital products that users love?

The Digital Product and Development team is passionate about delivering new and improved digital products for residents, staff and businesses in Lewisham. Our team combines product managers, product designers, software developers and delivery specialists, who work together seamlessly, taking services from concept through to launch. We deliver services in a modern, agile way, with the user at the heart of delivery.

Here's what sets us apart:

• Cross-functional Collaboration: We break down silos, fostering communication and innovation.
• Agile Delivery: We iterate quickly, adapting to changing needs and user feedback.
• User-Centric Design: We create beautiful, intuitive interfaces that solve real problems.
• Data-Driven Decisions: We use data to measure success and continuously improve.
• Modern tooling: We use industry standard tooling such as Azure DevOps for lifecycle management, Figma for UX/UI designs, Microsoft Clarity for user behaviour discovery, plus more…

Ready to join us? Read about our job opening below.

What’s the role?

Lewisham Council is seeking an experienced IT Business Analyst to lead the digital elements of the Brockley Housing PFI transition back into the Council. This is a complex, high‑profile programme involving the transfer of systems, data, contracts, processes and support arrangements from Brockley Regenter and its subcontractors into Council ownership. Working to the Housing PFI Board and Programme Manager, the BA will be instrumental in ensuring the transition is delivered safely, efficiently and in full compliance with legal, technical and governance standards.

This is a unique opportunity to shape and coordinate a significant IT transformation programme with borough‑wide impact. The BA will lead requirements analysis, data and system migration readiness, documentation and policy audits, DPIAs, business continuity planning, contract and asset review, and the definition of the future support model. Acting as a central point of coordination across Housing, IT, legal, HR, external partners and suppliers, the BA will ensure clarity, drive progress, manage risk, and secure a smooth transition that protects service continuity and enables the Council to realise the full benefits of bringing these services back in‑house.

This is a temporary, fixed term role lasting 18 months.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

• Understanding of the issues facing the management of a public sector organisation
• Good working knowledge of the principles of business analysis and design
• Excellent knowledge of the change lifecycle and a robust understanding of business change.
• Knowledge of agile and waterfall project management methodologies
• Knowledge of business process testing, to support the design, execution, and assessment of business process tests and usability evaluations within a project.
• Ability to lead the analysis, design, prioritisation, and implementation of process and business changes.
• Ability to interpret service quality and continuous improvement.
• Ability and confidence to liaise and work closely with stakeholders, at all levels, and external suppliers.
• Ability to apply structured approaches to identify, investigate, and communicate complex business problems and opportunities.
• Ability to select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation, and improvement of systems and services within a project.
• Solid Business Analyst experience within a Local Authority / Public Sector environment.
• Experience of systems analysis to identify and analyse IT system capabilities and develop models and system requirements for bespoke IT systems or software packages.
• Experience of business modelling, understanding potential changes and how business processes, systems, and data interact.
• Experience of co-ordinating others to successfully deliver to specified outcomes.

Location

The job is primarily based in Laurence House, Catford, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• BCS Certificate in Business Analysis (desirable)

The recruitment process is anonymous and we don’t accept CV’s.

Applicant handbook- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact Chris Bayley chris.bayley@lewisham.gov.uk

Please click here to view the Job Description and Person Specification

Salary

£57,495 to £59,574 per annum (PO6)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply.

The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

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