Insurance Support Officer

Insurance Support Officer

£30,000 per annum – Permanent – Full Time – Hybrid (2 Office Days per week)

This is a great opportunity to join the Finance team at Wandle Housing Association. We’re looking for a highly supportive individual to join as the Insurance Support Officer.

You will provide administrative and operational support to the Insurance & Risk Management function. This role is ideal for an early-career professional or graduate seeking hands-on experience in insurance operations. It is structured to offer on-the-job training, mentoring, and exposure to core insurance processes. The position may transition to a permanent role depending on business needs and performance

What you’ll be doing:

· Logging & tracking Insurance claims – Including maintaining the claims register, assisting in managing claims (PL, EL, Property & Motor) and supporting monthly reporting.

· Managing the insurance mailbox and correspondence – Ensuring timely responses and proper filing and liaising with internal teams and external stakeholders.

· Supporting documentation for claims and support with renewals – Gathering supporting evidence for claims defensibility, interpreting policy schedules, and assisting with policy renewals.

· Updating data systems/ Project support – Tracking claims trends and ensuring accurate insurance records & provide support with various Insurance projects

What we are looking for:

· Early-career professional or recent graduate – This role is designed for someone at the start of their career.

· Demonstrated interest in insurance, risk, or property – through academic projects, internships, or work experience.

· Strong analytical and organisational skills – with the ability to manage multiple tasks and maintain accurate records.

· Excellent written and verbal communication skills – confident engaging with internal teams and external stakeholders.

· Proficiency in Microsoft Office, especially Excel – comfortable working with data, spreadsheets, and dashboards etc.

· Motivated, and eager to learn with a proactive mindset and willingness to take initiative.

· Experience in a corporate, finance, or insurance environment (even in a support or internship capacity) will be highly regarded.

Wandle offers great benefits across the business, please see the link for our Recruitment Pack here - Home - Recruitment Pack

Please click apply with your CV highlighting your suitability for the role. This role will be a 2 stage interview process.

Closing date: 30th August 2026 at 11:55pm
Shortlisting: 31st August 2026
1st Stage Interviews: Week Commencing 7th September
2nd Stage Interviews: Week Commencing 14th September

Please note we are unable to sponsor Visa's, so to be able to work for Wandle you must already have and be able to provide proof of your Right to Work in the United Kingdom.