Independent Living Officer
As an Independent Living Officer you will be responsible for the day to day running of a City Council Independent Living scheme, for this role the scheme is at Ripley Court and is a CAT2 scheme , which incorporates 36 flats self-contained flats, communal laundry, communal lounges and gardens.
You will be the key point of contact for tenants providing support and guidance on a wide range of housing and health/social related concerns both from the office on site and in tenants homes.
Your role will also include offering advice and guidance, acting in the best interests of Lancaster City Council and ensuring our tenants feel heard, valued, and supported throughout the process.
You will provide a housing management service for the tenants and support them to sustain their tenancies as required.
You must be capable of demonstrating a sincere commitment to the support of older adults, possess exceptional organisational skills, be customer focused and have good social skills.
You must have a calm, patient disposition with the ability to respond quickly and efficiently in an emergency situation, whilst under pressure.
An understanding of community care and the ability to deal with any situation, as and when it arises, in an efficient and effective way, is essential.
The Independent Living team is a large, dispersed team, when required, you will be expected to provide cover for any of our other Lancaster City Council independent living schemes within the area.
The successful candidate will demonstrate a commitment to always delivering outstanding customer service, a high level of attention to detail, excellent record keeping and proven ability to manage workload whist being a lone worker and work well in a dispersed team.
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
- Generous annual leave allowance
- Local Government Pension Scheme
- A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: TBC
Salary range
- £26,403 - £31,022 per year