Income Recovery Officer

• Income_Recovery_Officer_-_Role_Profile

At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be that difference.

Overall Job Purpose:

The Income Recovery Officer is responsible for maximising income recovery within the Business Improvement & Tenancy Services team by proactively managing rent arrears and housing-related debts in line with the council’s policies, statutory and regulatory requirements.

The role focuses on delivering a high-quality, customer-focused service to tenants, leaseholders, shared owners, and other stakeholders to minimise debt, support tenancy sustainment, and optimise the use of council housing stock.

By working collaboratively with internal and external partners, the Income Recovery Officer will apply best practices in debt management, support continuous service improvement, and ensure cross-departmental coordination for exceptional service delivery.

Please note that we have two opportunities available (both full-time).

For more information about joining the Business Improvement and Tenancy Services team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).

We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see Why work for Arun for more information on what Arun offers their employees.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.

For support with your application and CV writing, please visit Applying for a job with us. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.

CLOSING DATE: Friday 17 April 2026

Interviews will be held in the week commencing 27 April 2026 and 4 May 2026