Income Officer (P01741)

Income Officer
(P01741)

Starting salary £38,350pa with potential progression to £41,254pa on achieving designated skills and experience

37 hours per week (hybrid working arrangements)

Permanent contract


With over 9000 homes in our Borough, we want to continue to provide the very best services to our tenants.

In this key role and it will be up to you to deliver a patch-based income management service that makes this part of our plan happen.The aim of the role is to recover outstanding money as efficiently as possible as well as assisting the council’s tenants who find themselves in financial difficulties.

You’ll deliver our promise of being a high quality landlord, maximising our income by providing an efficient and customer focused income recovery service responsible for collecting over £50 million in rent each year.You will manage the complete arrears recovery process for a caseload across a patch of properties taking legal action, preparing court documents, representing the council in court and carrying out evictions.

To be successful in this role you'll need:
- Experience in income management or debt recovery/collection.
- Experience of instigating and taking legal action to recover rent arrears.
- Up to date knowledge of Housing Legislation and related case law and good technical knowledge of income recovery processes Excellent customer service skills.
- A working knowledge of welfare benefits.
- To be a self-starter with a proactive approach and possessthe ability to work without close supervision.
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

It’s an exciting time to join the team at Welwyn Hatfield as we are on a journey of transforming our services with the aim of improving the lives of everyone who lives and works in the Borough.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

The role is hybrid with the expectation of attending the office 3 days a week,dependent on service needs.

The postholder will have a full UK driving licence and access to a vehicle.

We arecommitted to safer recruitment, safeguarding, and promoting the welfare of children, young people and vulnerable adults. This post is subject to a basic DBS check.

OurCOREvalues—Collaborative, Open, Responsible, Excellent—guide everything we do.

We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sectorpension calculator to find out.

You will work in an attractive working environment in the heart of Welwyn Garden City.We offer flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year.You can see our full list of employee benefits on our careers site hereMy Rewards – Careers

Please note we do not provide sponsorship for employment in the UK.

We recommend downloading the role profile as this will be unavailable once the vacancy closes.

Closing date for applications is 28 June 2026
Remote assessments will be held on 1 July 2026
Face to face Interviews will be held on 3 July 2026