Income Officer

Salary: £42,221 - £47,940
Grade: Level 3 Zone 2
Location: 5 Pancras Square, N1C 4AG
Contract Type: Permanent
Hours: Full Time (36 hours)
Closing Date: Friday 29^th May 2026 at 23:59

** AGENCY STAFF, PLEASE CLICK HERE TO APPLY - Please use your personal email address when submitting your application.**

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

What You’ll Be Doing / How You’ll Be Involved

Camden’s Housing Services are committed to working alongside residents and communities to deliver safe, secure and sustainable housing while improving social equality across the borough. As an Income Officer, you will provide a person-centred housing income service that supports residents to sustain their tenancies through early intervention, prevention and tailored support. The role involves managing rent accounts, responding to customer enquiries, taking payments and working with residents to prevent arrears from escalating, while progressing legal action where necessary, including court attendance and evictions. This is an opportunity to make a real difference within local communities by helping residents access support and maintain stable housing, while working as part of a collaborative and community-focused service.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

You will be passionate about making Camden a fairer and more inclusive place where everyone has access to a safe, secure and warm home. We are looking for someone who takes a proactive and caring approach, acting early to support residents, prevent problems from escalating and help people access the services they need. You will be confident communicating with people from a wide range of backgrounds, able to build trust, listen with empathy and adapt your approach to meet individual needs.

Working collaboratively comes naturally to you and you value joined-up working with colleagues, partners and residents to improve outcomes and strengthen communities. You will also be comfortable using housing systems and digital tools, with an understanding of housing legislation, safeguarding responsibilities and the importance of delivering accessible, high-quality services that put residents at the heart of every decision.

How To Apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.

We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.

To view the Job Profile, please click HERE or copy and paste the below URL into your browser:http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11749801/file/documen…

What We Offer

At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment.

Asking for Adjustments

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.