Income Collection and Support Officer

We are recruiting an Income Collection and Support Officerat Caerphilly County Borough Council.

Working hours: 37
Contract Type: Full Time, Permanent
Location: Tredomen Business Centre

Team: Housing Services

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £31,537 - £34,434 and offer access to training and development opportunities.

This is an exciting opportunity to join a busy customer focussed team as an Income Collection & Support Officer responsible for managing and recovering outstanding rent payments, offering advice and support to contract holders and helping to maintain their contract with us.

You will work closely with contract holders who may be facing financial difficulties and will need to ensure they are aware of the support available. We are looking for someone who can work on their own initiative, have strong communication skills, have empathy for contract holders, and who can work independently as well as be part of a supportive team.

For the role, we ask that you have:

• A Level 3 qualification on the Credit and Qualifications Framework for Wales.
• Current working knowledge of welfare benefits, housing benefits and Universal Credit.
• Experience of working within a Housing environment.
• Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough to visit tenants, attend meetings and Court.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Jonathan Morgan on 01443 811450 or email MORGAJ1@caerphilly.gov.uk.

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.