HR Administrator Recruitment

As a Council we have bold ambitions for our city and our people are key to delivering excellent services. We are looking for a customer-focused individuals to join our People Team, with the following roles available:

• 2 full-time (37 hours per week) HR Administrator roles to work flexibly in our HR service teams initially based with our recruitment team on a 12-month fixed term contract.

Job role:

• Provide advice and support to external and internal customers and other HR colleagues in relation to all stages of the recruitment process including applications, interviews and pre employment checks.
• Deliver a high-quality first-line HR advisory service, responding to enquiries via telephone and shared mailboxes.
• Take a customer-focused approach to provide clear, accurate and easily understood responses, applying HR policies and guidance to deliver professional advice tailored to individual circumstances.
• Maintain accurate and up-to-date records of enquiries, advice requests and case activity, utilising case management and telephony systems to support an efficient HR service.
• Track the progress of escalated queries and advisory requests, liaising with colleagues and stakeholders where required to ensure prompt resolution and compliance with service standards.
• Take ownership of your workload, prioritising competing demands and ensuring all enquiries are handled, progressed or escalated within agreed timescales and to deadlines.
• Provide high-quality administrative support to the team, ensuring accurate data recording and record management, producing and maintaining service information, and proactively identifying and recommending service improvements to enhance efficiency and customer experience.
• Have a genuine desire to learn and develop, with the curiosity and motivation to build your expertise and make a meaningful impact in the role.
• Liaise with other teams within HR to ensure effective and efficient delivery of services.

The People Team handles a high volume of tasks and customer enquiries from employees and managers; you will therefore need to have:

• Excellent customer service skills
• Be highly organised, and confident in undertaking transactional processes
• Able to work at pace and with accuracy.
• A good level of Microsoft Office skills, including but not limited to: Outlook, Excel, and Copilot.

In return, you’ll be supported by an experienced team and have the right training to thrive in your new job.

“We reserve the right to close this advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.”

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Read about the new job evaluation process to be introduced at Sheffield City Council.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.