Housing Triage and Support Officer

• Triage_and_Support_Officer_JD

Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing human.resrouces@sevenoaks.gov.uk or contacting us on 01732 227383 to discuss how we can assist you in applying.

Housing Triage and Support Officer
Salary: £34,072 – £36,830
Contract: Permanent
Location: Council Offices, Argyle Road, Sevenoaks, Kent TN13 1HG

Are you passionate about making a real difference in people’s lives? We’re looking for a Housing Triage and Support Officer to join our Housing Options and Solutions team at Sevenoaks District Council.

In this key role, you’ll act as the first point of contact for customers, carrying out rapid initial assessments of their needs and circumstances.

You will:

• Deliver comprehensive housing advice and guidance to customers
• Triaging cases effectively, ensuring timely referrals to the right services
• Provide early interventions, such as mediation and signposting to specialist support
• Offer coordination and administrative support to strengthen service delivery
• Contribute to the day-to-day functions of the Housing Options and Solutions team

Your excellent communication skills, empathy, and ability to remain calm under pressure will be essential when working with vulnerable individuals, often in challenging situations. You’ll need to be organised, resilient, and capable of meeting deadlines while delivering a high standard of service.

Hybrid Working:
This role is based at our offices in Sevenoaks, with a hybrid working model of 2–3 days in the office and 2–3 days working from home.

Want to know more?
For an informal discussion about the role, please contact: Stephen Tring, Housing Options and Solutions Manager 01732 227184