Housing Solutions Officer

• Housing_Solutions_Officer_-_Candidate_Pack

Please complete your application by using the apply button below

Do not send your CV – only fully completed application forms will be accepted

Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment. You will be experienced in housing support and inclusion and have an understanding of what is expected of the local authority under the Homelessness Reduction Act.

We are looking for an enthusiastic, self-motivated and organised professional who is looking for a challenging new role in a busy housing office environment. You will play a key role in meeting and improving housing need in the borough as part of a wider integrated Housing Options & Private Sector Team. You will be passionate about customer service excellence and will be a significant contributor to our vision of becoming the best Housing Team in Kent

Keys area of responsibility will include:

• Carrying out the Council’s responsibilities to customers who are homeless or threatened with homelessness under its statutory duties
• Have an innovative approach to preventing and relieving homelessness
• An ability to assess housing need, identify support needs and work with partner agencies to bring about real improvement to people’s lives
• Confidence to write detailed and legally sound decision letters in accordance with the relevant legislation

You must be able to demonstrate the following:

• Confidence, enthusiasm and a flexible approach;
• Excellent administration skills, numeracy skills, accuracy and attention to detail;
• Good keyboard skills and the proven ability to learn and utilise new software;
• Good customer care skills;
• The ability to discuss sensitive issues with our customers calmly;
• Excellent written and oral communication skills;
• Full driving licence and use of a car are essential;
• 5 GCSE’s (Grade C (4) or above) or equivalent, including English and Mathematics