Housing Resolutions Officer

Salary range: £42,060 - £44, 685 p.a. inc. London weighting Contract: 3 x Permanent, 3 x Fixed Term (3 months) Hours of work: 36 hours per week Location: Civic centre and other locations from time to time An exciting opportunity.…
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post

This is a customer-facing role requiring direct contact with customers to provide housing advice and assistance to help resolve their housing difficulties.

You will manage a high-volume caseload and provide an agile and responsive service to households where the Council has accepted the main homelessness duty under Part 7 of the Housing Act 1996. You will manage cases from the point of duty acceptance through to the provision of suitable accommodation or discharge of duty. You will provide customers with clear, accurate, and tailored housing advice in line with current legislation, policy, and corporate procedures.

You will work closely with internal departments and external agencies to achieve positive housing outcomes and make effective use of temporary accommodation resources.

The role will also involve carrying out home visits, office interviews, and telephone duties, maintaining accurate case records, and managing complex housing cases within a fast-paced frontline environment

The Person

We are seeking a proactive and motivated individual with a strong commitment to delivering a high-quality, customer-focused service. You will be resilient, adaptable, and able to work effectively within a fast-paced frontline housing environment, maintaining professionalism and a solution-focused approach when managing complex and competing demands.

The ideal candidate will have a strong working knowledge of homelessness legislation and housing policy, alongside the ability to effectively plan, organise, and prioritise a high-volume workload whilst maintaining excellent customer service. You will be confident in managing complex and sensitive cases, working collaboratively with colleagues and partner agencies, and applying a solution-focused approach to achieve positive outcomes for customers.

Why join us?

We know people achieve their best when they feel valued. At Brent, you’ll benefit from:

• Up to 33 days annual leave (depending on length of service) plus bank holidays
• Excellent pension with generous employer contributions (LGPS)
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies for parent, guardians, and carers
• Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
• Financial support such as education sessions, childcare deposit loans, and season ticket loans
• Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
• Learning and development opportunities to help you grow your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment

To learn more about our benefits, visit Our offer to you.