Housing Quality Officer

Job Description

Job Title: Housing Quality Officer
Salary: £39,027 – £44,463 per annum
Grade: E
Contract Type: Permanent
Working Hours: 37 hours per week

About the Department

Thurrock Council’s Housing Service is dedicated to providing high-quality, accessible, and customer-focused housing solutions. We are committed to delivering continuous improvement, ensuring compliance with regulatory standards, and maintaining strong relationships with our residents and stakeholders.

About the Role

As Housing Quality Officer, you will:

• Ensure compliance with regulatory consumer standards through robust quality assurance and service improvement initiatives.
• Use performance analysis, best practices, and benchmarking data to identify and implement service improvements.
• Develop mechanisms for resident feedback and support the investigation of complaints, ensuring lessons learned are embedded.
• Monitor and drive the delivery of service plans, self-assessments, improvement plans, audit recommendations, and inspection findings.
• Support housing teams in achieving objectives and maintaining business continuity plans.
• Produce reports, briefings, and bulletins for a range of audiences.
• Stay informed on all Housing service operations to identify and propose service improvement initiatives that enhance resident satisfaction.

What We’re Looking For

We are looking for a candidate with:

• Experience in performance monitoring, quality assurance, and service improvement within Housing or a related sector.

• Strong analytical skills to interpret performance data, identify trends, and drive improvements.

• Excellent communication and stakeholder engagement skills to work effectively with residents, teams, and external partners.

• Knowledge of regulatory consumer standards and an understanding of best practices in housing service delivery.

• Ability to manage multiple priorities, implement action plans, and monitor service performance.

DBS Check: Not required

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 23rd April 2026

Closing Date (Internal & External): 4th May 2026

Interview Date: 21st May 2026

Additional Information

If you have any questions about the role or interview process, please contact:

Robyn Riseborough - Housing Strategy Manager

RRiseborough@thurrock.gov.uk

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council