Housing Policy, Performance and Complaints Officer

Housing Policy, Performance and Complaints Officer

Grade G: £32,597 - £36,363 per annum

Post Number: CH031

Permanent - 37 Hours per week

Benefits to you:

• Casual Car User Allowance
• 26 days holiday rising to 31 days after 5 years of continuous service
• Flexitime Scheme
• Local Government Pension Scheme
• Discounted Leisure Centre Membership
• Cycle to Work Scheme
• Free Car Parking

As Housing Policy, Performance and Complaints Officer the postholder will assist in the work of the Housing Services team, including leading on the research and development of new strategies, policies and procedures. They will collect robust and accurate data to enable the Housing Services section to effectively monitor performance in all areas across the department. Whilst also administering the complaint handling function for the Housing department.

Essential requirements for this role include:

• Degree (or equivalent) in a related subject.
• Have an understanding of current housing issues and social housing.
• Experience of working in policy, performance or complaint management.
• Flexible and adaptable approach, with an ability to switch between a variety of tasks.
• Highly motivated self-starter, with an ability to plan and undertake own work programme.
• Ability to understand complex issues and communicate to a wide range of audiences.

To apply for this vacancy online please go to https://cannock.engageats.co.uk/V2/Login

Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail vacancies@cannockchasedc.gov.uk quoting post number CH031.

The closing date for receipt of completed applications is Friday 29th August 2025.

THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER