Housing Options Team Leader (P01769)

Housing Options Team Leader

Starting salary £41,992pa with progression to £45,089pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

12 month fixed term contract

37 hours per week (hybrid working)

Are you passionate about helping people?

Are you able tolead a team, helping them to achieve success in the field of Homelessness Prevention?

Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for someone toleadthe expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team, a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out of hours homelessness service.

You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible.

You will have line management responsibilities for up to 8 officers, to ensure consistency ofdecisionmaking, whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills.

You will be responsible for maintaining and updating the key homeless prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful sustainable outcomes.

You will be the primary point of contact for colleagues and partners in the day-to-day operation of the service, enabling the swift resolution of cases that require a quickresponseand helping colleagues without specialist knowledge.

You will demonstrate your ability to deal withemotionallychallenging cases in difficult situations, dealing with cases that require escalation from members of the housing options team and identifying outcomes in complex cases.

We are looking for someone with:

• An interest in providing high quality public services to the local community
• Experience of working in Housing Options and homelessness, making detailed homelessness decisions and providing detailed housing advice
• The ability to negotiate with others and find solutions to complicated situations
• High levels of ability working with IT systems and confidence in using Microsoft software,
• Excellent communication and interpersonal skills
• Ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service

Our Values
Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values areCollaborative, Open, Responsible and Excellent.

If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working – we want to hear from you.

Closing date for applications is 11 January 2026
Remote assessments will be held on 16 January 2026
Face to face interviews will be held on 21 January 2026

Keywords:

Housing Options, Homelessness, Welwyn Hatfield, legalisation, local government, hertfordshire