Housing Options Officer (Housing Register)

Are you a team player who enjoys working in a busy housing environment supporting customers meet their housing needs?

We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to work on a wide range of projects including the assessment of housing applications, the allocation of housing and providing housing advice to our customers.

What will you be doing?

• Assessing applications for eligibility and qualification for the council’s housing register.
• Giving housing advice to customers
• Working as a team to allocate housing in line with our housing register and allocations policy

About you

As an ideal candidate, you will have:

• Housing knowledge, preferably related to the allocation of social housing
• Great customer service skills
• Be organised and detailed focused
• Experience of working with others to deliver results

What can we offer you?

• Opportunities for growth and cross- department working, learning new skills and service areas
• 26-29 days annual leave rising to 34 days with 5 years' local government service
• Usage of our e-fleet during business hours for business-related visits
• Employee well-being programme
• Employee events group
• Regular opportunities to socialise with other teams within the council
• Flexible working arrangements, including flexi-time
• Up to 50% working from home for eligible posts
• Free parking in our offices and select council owned car parks during business hours
• Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP)
• Local Government pension scheme
• Discounts at council-owned leisure centres
• Opportunity to network with colleagues across councils in Hertfordshire and the East Of England
• Professional environment where your career path really matters and your development is supported by the organisation

How to apply

For an informal discussion about the please contact Sean Corcoran , Housing Needs Manager on 01992531599.

Closing date: 8th May 2026 at Midnight

Interviews will be held week commencing 11th May 2026.

We as a council are ambitious. To find out more about our ambitions and what it’s like working at East Herts, hear from our employees on our careers site.

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.

Find out more about our disability confident scheme.