Housing Options Officer (Housing Advice)

Make a Difference in Lancaster
Join Lancaster City Council as a Housing Options Officer and play a vital role in supporting homeless households. Your work will directly contribute to reducing homelessness and improving housing outcomes, ensuring the Council meets its legal duties with compassion and professionalism.

What You’ll Be Doing
You will assess homeless households, provide expert housing advice, and help discharge the Council’s statutory responsibilities. Building strong relationships with private landlords, social housing providers, and local partners will be key, alongside using your IT skills and clear communication to deliver excellent customer service from Lancaster Town Hall.

You’ll Fit Right In If…
You have a solid understanding of housing legislation and experience in housing advice or homelessness support. You must also be able to demonstrate a good working knowledge of housing legislation e.g. Housing Act 1996, Homelessness Act 2002, Code of Guidance 2006 and Homeless Reduction Act 2017. You’re organised, motivated, and thrive under pressure, with excellent written and verbal communication skills. You share our values of Working Together, Ambition, Pride, and Ownership, and are committed to making a positive impact in the community.

Ready to Join Us?
If you’re passionate about making a real difference in people’s lives and want to be part of a supportive team, we’d love to hear from you. Find out more about what it’s like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.

Why Work With Us
Our Benefits
• Generous annual leave
• Local Government Pension Scheme
• Discounted gym membership
• Cycle to Work scheme
• Car purchase scheme
• Lifestyle savings
• Health Care Cash Plan
• Volunteering days
• Wellbeing support

Flexible working friendly
We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work–life balance.

Inclusive employer
We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect.
We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.