Housing Options Officer (Housing Advice)

Make a Difference in Lancaster

Join us as a Housing Options Advisor and play a vital role in preventing homelessness across Lancaster. You’ll provide tailored advice and support to those facing housing challenges, helping people retain their homes and access affordable housing. Your work will ensure statutory duties are met, safeguarding vulnerable individuals and contributing to a safer, stronger community.
What You’ll Be Doing

You’ll deliver professional housing advice, assess homelessness applications, and create personalised housing plans. Working closely with colleagues and external partners, you’ll support customers through complex situations, conduct investigations, and maintain accurate case records. Your role includes safeguarding responsibilities and occasional out-of-hours duties, all aimed at making a real impact on people’s lives.
You’ll Fit Right In If…

You have relevant housing experience and a strong understanding of homelessness legislation and safeguarding. Your excellent communication, problem-solving, and negotiation skills help you manage complex caseloads with confidence. You value working together, take pride in your work, and show ambition and ownership in delivering high-quality customer service that reflects our council’s values.
Ready to Join Us?

If you’re passionate about making a difference in your community and want to be part of a supportive team, we’d love to hear from you. Find out more about what it’s like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.
Why Work With Us

Our Benefits

• Generous annual leave

• Local Government Pension Scheme

• Discounted gym membership

• Cycle to Work scheme

• Car purchase scheme

• Lifestyle savings

• Health Care Cash Plan

• Volunteering days

• Wellbeing support

Flexible working friendly

We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work–life balance.
Inclusive employer

We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect.

We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria