Housing Options Officer

• Housing-Options-Officer-Accessible-JD-March-2026
• GUIDANCE_NOTES_FOR_JOB_APPLICANTS_-_June_21
• PRIVACY_NOTICE_FOR_JOB_APPLICANTS_EBC__24102023

Housing Options Officer x2

Directorate: Housing and Regulatory Services

Department: Housing Services

Salary: Grade E - £30,024 to £33,699 per year (*pro rata for part time working) £15.56 to £17.47 per hour

Hours: Post one: full time - 37 hours per week

Post two: part time - 25.54 hours per week*

Location: Ilkeston Town Hall Wharncliffe Road Ilkeston Derbyshire DE7 5RP. Hybrid working is available.

Are you passionate about preventing homelessness and supporting people in housing need? Do you thrive in a fast-paced, customer-focused environment where no two days are the same?

If so, we’d love to hear from you.

We are looking for two enthusiastic and committed Housing Options Officers to join our busy Housing Options team. You will play a vital role in preventing homelessness, providing high-quality advice, and supporting households to secure safe and sustainable housing solutions.

You will be joining a team dedicated to delivering a compassionate, professional, and proactive service to residents facing housing difficulties.

About the role:

This is an interesting and varied role, and the main responsibilities include:

• Providing detailed housing advice under the Homelessness Reduction Act.
• Assessing homelessness applications and making sound, evidence-based decisions.
• Working creatively to prevent and relieve homelessness through early intervention and support.
• Managing a caseload effectively while maintaining accurate records and case notes.
• Building strong relationships with partner agencies, landlords, and support organisations.
• Signposting and referring customers to relevant services to promote positive, sustainable outcomes.

About you:

You will need:

• Five GCSEs at Grade 4 (or equivalent) including English Language.

• Experience of working in a homeless or housing support service.

• Customer service skills including experience of dealing with members of the public and the ability to work sensitively with vulnerable people.

For an informal discussion about this exciting opportunity please contact Leah Taylor, Housing Options Team Leader, or Ella Robinson, Senior Housing Options Officer on 0115 907 2244.

Benefits of Working for Us

In addition to a competitive salary, you will also have access to:

• Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year (*please note there is a pro rata entitlement to annual leave and bank holidays for part-time working)
• Free workplace car parking within the Borough
• Opportunities for training, learning and continuous professional development
• Family friendly flexible and hybrid working policies available
• Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions
• Discounted leisure membership with the Fit for Work scheme
• Access to the VIVUP employee benefits discount and salary sacrifice scheme

The closing date for applications is Sunday 26th April 2026 at midnight. Interviews will be held on Friday 8th May 2026.

Please note: This role is only open to applicants who already have the right to work in the UK. We are unable to offer visa sponsorship for this position.

How to Apply

Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role.

To submit a CV please click on the 'Apply Online' icon located at the foot of the page. You will be requested to provide some basic information before you upload your CV.

Please note: This role is only open to applicants who already have the right to work in the UK. We are unable to offer visa sponsorship for this position.

For further information about working for Erewash Borough Council and how to apply for this job please visit our website at https://www.erewash.gov.uk/jobs-section/jobs.html

Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP, Telephone: 0115 931 6000 (24 hr. voicemail) or e-mail: jobs@erewash.gov.uk

If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council’s job application form.

The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.

The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.

Please ensure that you make it clear on your application form that you wish to be considered under these criteria.