Housing Options Business Support Officer

Location:

Castle Point Council Offices, Kiln Road

Salary:

£29,064 - £30,518 per annum (SCP 13 - 16)

Working Hours:

37 hours per week

Contract Type:

Permanent

Number of Positions:

One

DBS Check:

Basic

Castle Point, Essex

Housing Options Business Support Officer

Full Time – 37 hours

Grade 4 - SCP 13 - 16

£29,064 - £30,518

Closing date: Sunday 21st December 2025

Please note if we receive an influx of candidates we may bring this closing date forward

Castle Point Borough Council is seeking to appoint a dedicated and compassionate Housing Options Business Support Officer to deliver a resident focussed, data led, performance driven service.

You will be supporting our Housing Options team through providing a high level of efficient and effective administrative, technical and customer-focused support. This role ensures the smooth operation of housing services, supports strategic initiatives and helps maintain high standards of service delivery.

Some of the key responsibilities are:

• Being responsible for data management – Collecting, analysing and reporting on data related to housing options services.
• Acting as the first point of contact for the Housing Options Service by addressing resident queries and providing excellent customer service.
• Maintaining performance management frameworks.
• Organising and supporting events relating to Housing Options services, such as tenant forums, community events and team meetings.

We are looking for candidates who are able to:

• Communicate effectively with a broad range of people and record, collate and relay accurate and concise information.
• Who can act with integrity, take responsibility and manage stress effectively while maintaining high levels of motivation to support the work of the service to achieve successful outcomes for residents.
• Who are able to work proactively and flexibly and know when to take instructions or use your own initiative to meet deadlines and solve problems that will face you on a day-to-day basis

Not only is this a great role for the right candidate but you also get some great benefits including:

- 27 days Annual leave

- FREE Gym membership

- Membership of the Local Government pension scheme

- Eye test vouchers

- Professional learning development opportunities

- Staff discounts

- Employee Assistance Programme

For an informal discussion regarding this role, please contact Recruiting manager – Harvinder Parhar – hparhar@castlepoint.gov.uk

The successful applicant will be subject to an Basic Disclosure & Barring Service (DBS) check.

The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.

Our values: Trust, Respect, Improving and Learning, and Customer Focus

Castle Point Borough Council is an Equal Opportunities Employer.