Housing Options Advisor

• Housing_Options_Advisor_JD

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

Housing Options Advisor

£32,790 up to £35,163 inclusive annual salary inclusive annual salary + Local Government Pension Scheme

Fixed term contract up to 12 months

Full time 37 hours pw

Flexible working options (including hybrid)

Job Ref: P1245

About the role

We have an opportunity available within our Strategic Housing Team.

We are looking for someone interested in developing their skills to join us as Housing Options Advisor. In this role, you will provide advice and support to residents to help them find sustainable housing solutions and prevent homelessness.

You will deliver high-quality, person-centred housing advice to customers facing a range of housing challenges, including vulnerable individuals at risk of homelessness. You will assess customers’ circumstances, explore suitable housing options, and develop Personalised Housing Plans, ensuring the Council meets its statutory duties.

The role involves working closely with colleagues and partner organisations, managing casework, conducting home visits, responding to enquiries, and contributing to safeguarding and homelessness prevention activity. This is a frontline, varied and rewarding role requiring sound judgement, resilience, and a commitment to supporting others.

About you

You will be customer-focused, professional and empathetic, with a strong commitment to public service. You will be able to communicate clearly with a wide range of customers, including those in distress, and confidently handle complex or sensitive situations.

You will bring:

• Strong communication, listening and problem-solving skills
• The ability to explain complex information clearly and accurately
• Experience in a customer-facing or people-centred role
• An understanding of housing advice, homelessness, or related services
• Knowledge of housing legislation and a commitment to equality and safeguarding
• The ability to manage casework, maintain accurate records, and use IT systems effectively

You will also be organised, flexible, and able to work both independently and as part of a team. A willingness to visit customers, work flexibly (including an out-of-hours rota), and uphold Council values is essential.

In addition to working within a great team and a comprehensive salary you will have access to:

• 26.5 days basic annual leave (increasing with service) + bank holidays. Pleasenote: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers
• Local Government Pension Scheme
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

• Disability Confident
  We are proud to be a Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
• Safeguarding
  This post is subject to a Basic Disclosure Check.
• English Fluency
  The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

For an informal discussion, please contact John Frost, Principal Strategic Housing Officer on 01727 819 443 or email - john.frost@stalbans.gov.uk

A detailed job description and person specification is also available with more details about the post. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

Closing date for applications: 30 June 2026

Interviews are scheduled for w/c: 6 July 2026

NOTE:  Interviews are conducted throughout the application process.  We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.