Housing Officer

This vacancy may close early due to high volumes of applications.

Are you looking for a new challenge?

Who are we looking for?

• Has experience of housing management, customer services, or a related field.
• Is committed to delivering excellent customer service and achieving positive outcomes.
• Has strong communication and interpersonal skills.
• Can manage competing priorities and work effectively in a busy environment.
• Is confident working independently and as part of a supportive team.
• Demonstrates empathy, professionalism and sound judgement.
• Is committed to equality, diversity and inclusion.
• Holds a full driving licence and can travel across the district.

What will the role involve?

Customer-focused service. Key responsibilities will include:

• Carrying out pre-void inspections and working with colleagues and contractors to ensure homes are re-let quickly and efficiently.
  
• Conducting tenancy sign-ups, helping new tenants understand their tenancy rights and responsibilities and supporting them to settle into their new home.
  
• Undertaking a range of tenancy visits, including introductory tenancy visits, and tenancy management inspections.
  
• Working with residents and partner agencies to create safer neighbourhoods, addressing anti-social behaviour, tenancy breaches and environmental concerns.
  
• Supporting and promoting tenant participation, ensuring residents have opportunities to influence services and shape their communities.
  
• Managing tenancy changes, mutual exchanges, successions and transfers.
  
• Identifying support needs and working with partner organisations to help sustain tenancies.
  
• Carrying out estate inspections and identifying opportunities to improve neighbourhoods and communal areas.
  
• Building positive relationships with residents, community groups and partner agencies

What skills, knowledge and abilities do you require for the role?

• Experience in social housing management
  
• Experience of interviewing members of the public
  
• Knowledge of housing legislation or similar
  
• Knowledge of anti-social behaviour legislation

What do we offer?

• Competitive salary & pension scheme.
• Incremental progression subject to satisfactory performance.
• A friendly, supportive team.
• Opportunities for continuing professional development.
• Hybrid working.

About Wealden

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit.

We are proud to be a Disability Confident Employer. At Wealden District Council, we are committed to fair, accessible recruitment and supporting colleagues with the adjustments they need to thrive. Disabled applicants who meet the essential criteria are guaranteed an interview. Join a workplace that values inclusion, wellbeing and equal opportunity.

Ethical Use of AI in Applications

We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements.

AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.