Housing Officer

• Job_Description
• Person_Specification

£34,061 - £36,434 per annum (this includes amarket supplement payment of £2,000 per annum which will be reviewed on an annual basis. This post attracts an essential car user allowance subject to eligibility Full time 37 hours, Mon - Fri We are looking for three experienced Housing Officers to join our Housing Management Team, who provide an excellent tenancy and estate management service to our local community. As a Housing Officer, you will manage a local patch of properties in the Ashfield district. You will deal with all aspects of tenancy and estate management including providing advice and support to sustain tenancies, working in partnership with stakeholders, and taking enforcement action when necessary. The role involves mainly working out on our estates in the district, visiting customers in their own home, and establishing good relationships across the community. You will be responsible for managing a varied caseload, as well as the preparation of legal documentation and attendance at Court. You must be organised and able to manage and prioritise a diverse workload with competing demands, be flexible to respond to unplanned situations and possess the problem-solving skills needed to deal with issues at pace and with accuracy. The ideal candidate must have:

1. Experience of working in social housing (Council/Housing Association/Registered Social Housing) in a similar role.
2. Up-to-date knowledge of housing practice and current social housing issues.
3. Experience of working with the public and liaising with a range of stakeholders (voluntary/statutory and partner agencies).
4. The ability to remain calm under pressure and to manage challenging situations.
5. Experience of working within a team and proactively work towards joint targets.
6. Excellent communication skills at all levels, excellent IT Skills and be proficient in professional letter writing.

This is a challenging but rewarding role that gives you an opportunity to work with a great team and positively impact the local community. In addition, the benefits of the role also include:

• 30 days’ annual leave (rising to 35 after 5 years’ service) + bank holidays
• Access to the Local Government Pension Scheme
• Hybrid working

To apply, please use the online form to submit a CV and a separate supporting statement (maximum 3 pages) . Please ensure you demonstrate clearly how you meet the 6 requirements outlined above in your CV and separate supporting document. Applications will not be accepted without a supporting statement. Previous applicants need not apply. Closing date: 18 January 2025 Interviews: 27 January 2025