Housing Needs Case Officer

Are you looking for an exciting new challenge? In a role where you’ll be able to learn new skills, working in a friendly team? If so, we have the opportunity for you!

We’re recruiting for a new member of our Housing Needs team, for a role which is:

• Ideal for someone looking to develop their experience and build on their skills.
• A key part of a friendly and supportive team.
• Flexible, enabling you to manage your own workload.
• Challenging but incredibly rewarding.

About the role

This role is a great opportunity for an enthusiastic candidate keen to develop a variety of skills and experience, offering the opportunity to work in a busy and important team in the Council. The successful candidate will:

• Provide vital support to our busy Housing Needs team by providing basic administrative duties such as scanning documents, data entry and mail merge.
• Validate and verify applications to our Housing Needs Register.
• Respond to enquiries from customers, in person, in writing and on the telephone.
• Work closely with colleagues across the council, ensuring queries are handled by the right team, as well as helping our housing tenants by handling administrative tasks like preparing and scanning paperwork, arranging viewings and dealing with other queries.
• Act as point of contact for our software provider, updating our systems as required.

Who we’re looking for:

We’d love to hear from you if you:

Have a good standard of education, including literacy and numeracy skills.

• Have excellent IT skills and knowledge of using Microsoft Office.
• Have excellent customer service and communication skills, in person, in writing and on the telephone.
• Are highly organised and able to work without much supervision
• Are comfortable working in a team, working flexibly to support your colleagues.

It would be helpful if you’ve already worked in an administrative role and experience of working for a local authority or similar organisation would be an advantage.

What we offer

When you join us your expertise, skills and experience will be valued, and your career development will be our priority.

We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.

We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable.

We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.

We are conveniently located close to Oxted Station and have some on-site parking.

In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.

Please visit our website for more information about working for us www.tandridge.gov.uk/jobs and download our Working for Tandridge guide.

Diversity statement

At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services.

We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.

Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Want to know more?

If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.

If you’d like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Housing Allocations Manager, Barbara Linscer at blinscer@tandridge.gov.uk.

Local Government Reorganisation

Surrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services.

Although this may lead to some uncertainty for anyone considering a role with us, this process will take several years and during that time we still need to provide services.

When local government is reorganised, most staff will transfer to the new council which may offer additional opportunities for career development and variety as part of a larger organisation. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc