Housing Maintenance Manager

Housing Maintenance Manager

Permanent

Full time, 37 hours per week

Salary: NS15 £51,356 to £53,460 per annum

Are you ready for a new challenge and the opportunity to make a real impact?

We’re putting more funding, care, and energy into our housing services to better serve our communities. We’re expanding our teams, strengthening our commitment to quality homes, and creating exciting new roles that offer the chance to make a real difference.

Whether you're passionate about improving services, supporting tenants, or shaping the future of housing, you’ll be part of a team that’s driven by purpose, collaboration, and care. These roles are more than jobs they’re opportunities to help build safer, stronger, and more connected communities.

We’re recruiting for a Housing Maintenance Manager to join our innovative and welcoming council. In this key role, you’ll work alongside our Empty Homes and Planned Works Manager to lead the delivery of our repairs, empty homes, and stores functions — including oversight of our repairs call handling team.

This is a fantastic opportunity to grow and develop your teams, embed good practices, and build on our strong tenant satisfaction scores. You’ll play a vital role in shaping services that matter most to our tenants.

You’ll also collaborate closely with colleagues across the Council to help deliver our wider objectives. This is a varied and rewarding role, offering the chance to make a meaningful difference to the lives of our tenants — both now and in the future.

In this dynamic role, you’ll:

• Oversee a comprehensive housing repair service, including repair call handling, work planning, and stores operations.
• Provide effective leadership to the responsive and planned repairs teams, as well as the empty homes function, ensuring KPIs, targets, and objectives are met.
• Deliver cyclical maintenance programmes for housing stock and other assets managed or owned by the Council or third parties.
• Plan works efficiently to maximise resource utilisation and deliver a high-quality, responsive service to tenants.
• Ensure complaints are handled fairly and sensitively, using feedback to drive service improvements.
• Manage an effective stores service, including oversight of related systems, processes, and procedures.
• Ensure targets for customer satisfaction, value for money, and operational performance are consistently achieved.

What you’ll bring:

• Significant experience in a senior managerial role within the public or private sector, dealing with strategically important issues.
• Substantial experience managing building contracts and/or workforces delivering a wide range of maintenance and improvement programmes in the housing sector.
• Proven success in building, managing, and monitoring substantial revenue and capital budgets.
• Considerable experience in analysing housing stock condition data and developing investment strategies to inform and implement business plans.
• A broad and current understanding of social housing, including national, regional, and local agendas, housing legislation, regulation, and best practice in housing asset management and repairs.
• Corporate membership of the Chartered Institute of Housing (CIH), Royal Institution of Chartered Surveyors (RICS), or equivalent professional experience.
• Strong knowledge and ability to deliver effective risk and financial management, including compliance with Data Protection, Freedom of Information, GDPR, and Health and Safety regulations.
• Daily access to a car (alternatives considered for candidates with a disability under the Equality Act 2010)

This is your opportunity to lead a service that truly matters where your expertise, energy, and vision will directly improve lives and communities.

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to our Hug in a Mug initiative, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:

• Enrolment in the career average local government pension scheme.
• Flexi scheme.
• Hybrid working.
• A generous annual leave entitlement that increases with service.
• Family-friendly benefits.
• One days’ paid volunteering leave.
• Lifestyle benefits platform.
• Funded health cash plan.
• Free car parking*
• £10 a month gym membership at one of our four gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.

For an informal chat or more information, please contact Suzanne Shead, Director of Housing Health and Wellbeing on 01636 655520.

*Free staff parking is valid until 30 June 2026.

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.

Closing Date: Friday 28th November