Housing Income Officer

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

Housing Income Officer

£38,949 up to £42,500 inclusive annual salary (pro rata) + up to 19.7% employer

pension contribution

Permanent, Part-time 18.5 hours per week, days of work will be Wednesday to Friday

Flexible working options (including hybrid)

Job Ref: P1290

About the role

You will be responsible for several functions related to duties related to income recovery for Secure, Introductory and flexible tenancies. This includes management of tenant rent accounts, supporting tenants who fall into arrears and representing the council in court. There is a strong emphasis on tenant consultation and participation. You will work with a wide range of stakeholders as well as voluntary sector agencies who provide support and advice to tenants.

About you

You must be educated to degree level or will have previous experience of working in a front line role within a social housing sector. A BTEC or equivalent in a Housing related subject is desirable as is demonstrable experience and commitment to tenant involvement and empowerment. You must also have practical knowledge of relevant legislation and legal procedures related to tenancy, income management and debt recovery.

An excellent communicator, with good interpersonal skills, you will have good IT skills and be able to use work specific software packages. You must be a available as part of the council’s emergency planning arrangements subject to service requirements and will also need to attend occasional evening meetings and evening working as needed.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

• 26.5 days (pro-rata) basic annual leave (increasing with service) + bank holidays.
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

• Disability Confident - We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post
• Disclosure Checks - This post is subject to a Basic Disclosure Check
• English Fluency - The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

For an informal discussion, please contact Lina Clifford, Housing Income Team Leader on 01727 819317.

To apply

• Please select the apply button on the vacancy and follow the steps below:
• Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.
• Provide an up-to-date CV (no more than three sides of A4), explaining any gaps in employment.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.

Closing date for applications: 17 August 2025

Interviews are scheduled for w/c: 8 September 2025

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.