Housing Income Officer

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Housing Income Officer

£29,542 - £34,811 per annum

Maternity Cover – up to 9 months FTC

An exciting opportunity has arisen for a motivated, compassionate and empathetic candidate to join the Housing Income Team for approximately 9 months to cover maternity leave. This is an important role of Housing Income officer. You will be joining a team who are dedicated in ensuring it reaches high levels of income collection, whilst at the same time collecting with care.

You will be supporting customers in ensuring they have all benefits in place including universal credit housing costs, housing benefits, council tax reduction, enabling access to household support funds, referrals for specialist support, where a need is identified.

Whilst the role is primarily to ensure rent is collected and enforcing breach of tenancy conditions for non-payment of rent, you will be working in an environment where all possible support is offered in particular during the recovery process. We are also in the process of introducing a new case load manager to support and assist the team.

The ideal candidate will have experience of working in an income recovery, have an existing knowledge of welfare benefits and giving budgeting advice (although training will be provided), have excellent team and communication skills.

You must be hardworking with eye for detail and have a genuine passion for working together as part of a team to provide the best service possible to our customers.

For further information about the role, please refer to the job profile. If you would like to have an informal chat about this role please contact Jill Kirkpatrick, Housing Income Team Leader, 01623 463359.

To apply, please visit: www.mansfield.gov.uk

Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.

Closing date: 29 November 2026
Interviews: 8 December 2026

Mansfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.