Housing Estates Support Officer (RP0017)

Housing Estates Services Support Officer
(RP0017)

Starting salary £29,364 with progression to £31,325 through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

37 hours per week (hybrid working – 4 days office based)

Fixed Term Contract to 31 March 2027


We have an exciting opportunity for a Housing Estate Services Support Officer to joinus on a fixed term contract to provide additional resource during a restructure transition period.

At Welwyn and Hatfield Borough Council we work hard to improve the lives and wellbeing of our tenants and leaseholders through a sense of community where peoplefeel safe in their neighbourhoods and which they can enjoy and take pride in.

You will be working from our vibrant office in the heart of Welwyn Garden City. We offer flexible working to achieve a good work life balance, generous annual leave, ongoing professional development, discount to the council owned leisure facilities and much more. To see our full list of employee benefits visit My Rewards – Careers

We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sector pension calculator to find out.

The focus of this role will be the management of administration tasks, taking calls from tenants and leaseholders, and writing letters and emails within the office. You will be assisting the Housing Estates Services Manager and Neighbourhood team with estate inspections and contract management across Welwyn and Hatfield.

You will be a motivatedindividual, customer focused and proactive. You will provide a high-quality administration service to support the delivery of the neighbourhood and estate management functions across the borough.

We are looking for someone who understands what great customer service involves and a commitment to delivering outstanding results. You will be able to work collaboratively and build successful working relationships with key stakeholders, partners and customers.

We are looking for someone with experience of working in the housing sector, helpdesk environment or a similar customer facing role with strong customer care skills. You will have delivered a high standard of customer service and demonstrated initiative and problem-solving skills. Prioritise workload to meet deadlines but flexible enough to meet the needs of the business is essential. You will have good IT skills and have experience of raising and processing orders.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

You will have a full UK driving licence, have access to a vehicle and the willingness to have insurance to drive to more than one place of work.

You will be required to attend the office four days a week, with one day working at home, depending on service needs.

Our COREvalues—Collaborative, Open, Responsible, Excellent guide everything we do.

If you are passionate about helping people and enjoy working in a fast-paced environment alongside a great team – we want to hear from you.

We do not offer sponsorship for employment in the UK.

We recommend that you download the role profile as this will be unavailable online once the vacancy closes.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Early applications are therefore encouraged.

Applications close on 18 October 2026
Remote assessments will be held on 22 October 2026
Face to face interviews will be held on 27 October 2026


We are changing:
Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation – Welwyn Hatfield Borough Council