Housing Estates Officer (Fixed)
About the job
Salary: £27,254– £29,540 a year
Hours per week: 37
Contract type: Permanent
This role plays a vital part in supporting the effective management of high-rise flat blocks, temporary accommodation, and the surrounding estate land. These areas are a key priority for our customers and are essential to maintaining a safe, clean, and welcoming environment that enhances residents’ quality of life.
As a Housing Estates Officer, you will deliver a responsive, efficient, and customer-focused estates management service in line with Council standards. You will ensure that internal and external communal areas are clean, free from rubbish, well maintained, and safe for residents, visitors, and other service users.
The post provides a dedicated estates management service to residents within a defined local area of flat blocks in Luton, working closely with customers and partners to maintain high standards across our housing estates.
Please note this role does not attract sponsorship.
About you
As a Housing Estates Officer, you will play a key role in maintaining safe, well-managed estates by monitoring contracts, resolving issues quickly, and ensuring services meet agreed standards. You will take a hands-on approach to enforcement, helping to deliver high-quality environments for residents.
You will manage environmental anti-social behaviour cases with professionalism and sensitivity, working directly with residents, witnesses, and partner agencies. This includes gathering evidence, negotiating solutions, and preparing clear reports and legal statements where required.
The role requires strong organisation and initiative. You will manage your own caseload, meet deadlines, keep accurate records, and communicate effectively with residents, colleagues, contractors, and external partners.
You will bring a solid understanding of estates management, tenancy enforcement, health and safety, and equality in social housing, alongside confident IT skills. Flexibility is essential, as the role may involve working outside normal hours, including weekends.
This is a public facing role so you’ll need to show off your fluency in speaking and writing English.
If you are passionate about improving neighbourhoods and making a real difference to residents’ lives, we would love to hear from you - apply now to join our Estates team.
About us
Our ambitiousLuton 2040 Vision– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Available documents
Attached documents are available under links. Clicking a document link will initialize its download.Salary range
- £27,254 - £29,540 per year