Housing Disrepair Officer, Legal Services Team

Housing Disrepair Officer, Legal Services team
(RP0135)

Fixed term for 18 months

Starting salary £46,376pa with potential progression to £49,608pa on achieving designated skills and experience inclusive of outer fringe allowance

37 hours per week (hybrid working)

Welwyn Hatfield is a fantastic place to live and work and at Welwyn Hatfield Borough Council, we put our community at the heart of everything we do.

Ambitious, organised, analytical, tenacious – if you are all these things, with a successful background in managing disrepair cases, we would really like to hear from you.

You would be the disrepair caseload specialist in the friendly, supportive and forward-thinking Legal Service team.

The ideal candidate will have the following skills and experience:

• Proven experience of handling housing disrepair claims including appropriate legislation and case law
• The ability to advise confidently in accurate spoken and written English
• IT literate including Word, Excel and familiar with the use of case management systems
• Be a team player, enthusiastic, reliable, conscientious and able to work to instructions
• Excellent interpersonal and communications skills
• Able to act on your own initiative and demonstrate a problem-solving approach

You will provide advice to our Repairs Department on liability and quantum in cases. You will work with the repairs team and other departments to defend, where appropriate, claims against the Council and in other cases to negotiate to achieve the best outcome.

You will be willing to travel across the borough for business needs.

We offer a unique and attractive working environment in the heart of Welwyn Garden City, flexible working arrangements, access to electric pool cars, as well as the Local Government benefits including pension scheme and generous annual leave allowance. To see all the benefits for working at Welwyn Hatfield please visit our careers page here -My Rewards – Careers

Our CORE values guide everything we do – Collaborative, Open, Responsible, Excellent.

If you are interested in being part of an ambitious authority, working collaboratively with dedicated officers, helping to deliver a great service for your colleagues, then we want to hear from you.

We do not offer sponsorship for employment in the UK.

Closing date for applications is 1 February 2026
Remote assessments to be held on 9 February 2026
Face to face interviews to be held on 24 February 2026

Keywords:

welwyn hatfield, housing disrepair, claims, repairs, legal service, law, case management,