Housing Allocations Officer (P01520)

Housing Allocations Officer
(P01520)

Starting salary £28,426pa with progression to £30,324pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

37 hours per week (hybrid working)

Permanent contract

The post-holder, alongside a small team, will be responsible for providing housing advice and assessment to the public over the telephone and face to face, managing the Council’s Housing Needs Register, shortlisting for vacant council properties, making nominations to Local Registered Providers and undertaking a range of associated administrative duties.

You will need to have attained GCSE grade C (or 4) in Math’s and English, or equivalent, have experience of working with the public in a face to face and busy environment and be IT literate. Preferably you would also have experience of allocating or letting properties or providing housing advice, but this is not essential.

The role will be interesting and challenging and involve dealing with people who are faced with housing difficulties. Therefore, the post holder must be able to remain calm and able to empathise with people. You will also need to have the ability to follow policies and procedures, have good organisational skills and be flexible.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

You will be working in the heart of Welwyn Garden City in our vibrant office. We offer flexible working to achieve a good work life balance, electric pool cars, generous annual leave, and a discount with our leisure provider in the borough. Our full list of employee benefits can be found here:My Rewards – Careers

Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.

Please note we do not offer sponsorship for employment in the UK.

Closing date for applications is 1 February 2026.
Assessments will be held on 6th February 2026.
Face to face interviews will be held on 12th February 2026.

Keywords:

Housing, Needs, Register, Customer, Service, Administration, Advice, Hybrid, Working, Welwyn Hatfield Borough Council, local government