Housing Allocations Officer (Fixed Term)

Job introduction

Your drive, motivation, and the energy you can bring to the role is more important than your professional background to date.

The available post will cover the assessment of social housing including specific focus on the implementation of our New Allocation Policy. This will require data cleansing so will require the successful applicant to familiarise themselves with the current policy and the new policy that has come into effect as of April 2025. Knowledge of the part 6 and part 7 of the housing act will be useful, however resources and training will be available.

This role is available as a secondment to internal applicants in line with our secondment policy. Before applying, please ensure you have read the Secondment policy to ensure you are eligible to apply. In accordance with the policy, please ensure you have the written approval of your line manager before applying. Evidence of this must be included with your application.

For an informal discussion, please contact Rachel Fitchie, Housing Allocations Manager by email Rachel.Fitchie@brighton-hove.gov.uk or by telephoning 01273 290273 or Elena Castells on elena.castells@brighton-hove.gov.uk

About the role

The successful candidate will have a strong customer focus and the ability to work effectively in a fast-paced environment, you should be a strong team player who embraces change and is able to work flexibly in order to meet the needs of the business and our customers.

Ideally you should have some experience of dealing directly with the customers and working in collaboration with others to achieve results. You should have some understanding of the issues faced by individuals who are in recognised housing or medical need with our Allocations Policy.

You will be a self-starter who can demonstrate a range of skills that include excellent customer service, strong organisational skills, as well as an effective communicator with an ability to achieve results.

Housing Allocations Officers play a critical role in supporting the Local Authority to ensure that the limited amount of social housing is let to those that have a recognised housing or medical need to move in accordance with the Allocations Policy as well as providing assistance and advice to people with a complex range of housing issues. We are looking for people that are passionate about achieving outcomes for individuals in need.

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to upload your CV and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance) and Supporting statement guidance as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, female or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Please note that this post is subject to a Basic Disclosure Criminal Records Check.