Housing Advice and Options Manager

We are looking for a committed and experienced Housing Advice and Options Manager to lead our housing advice and options service across North Northamptonshire.

This is a key leadership role within our Housing Solutions Service, responsible for delivering high-quality services that support people who are homeless or at risk of homelessness. You will play a vital role in shaping and improving housing outcomes for some of our most vulnerable residents.

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

• Leading the delivery of a responsive and effective housing advice and options service.
• Ensuring the Council meets its statutory duties under homelessness legislation.
• Managing a team of officers and overseeing performance, budgets, and service development.
• Driving forward the Council’s Homelessness and Rough Sleeping Strategy.
• Building strong partnerships with internal teams and external agencies.
• Using data and insight to improve service delivery and outcomes.

• You will have a degree or relevant housing qualification (CIH membership desirable).
• Strong knowledge of homelessness legislation and housing services.
• Proven experience in managing teams, budgets, and service performance.
• Excellent communication, leadership, and problem-solving skills.
• A commitment to partnership working and continuous improvement.
• You must hold a full UK driving licence and have access to a vehicle.
• This role includes participation in the Housing Service’s out-of-hours on-call rota.
• This post is subject to an enhanced DBS check.

Please see the attached job description and person specification for full details including the essential and desirable criteria for this role.

For an informal chat about the role please contact Emma Forbes, Head of Housing Solutions on 07825 627009.

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)