Housing Administrator (Apprentice)

• Behavioural_Framework_revised_Oct_2023
• Job_Application_Guide_2018
• Housing_Administrator__Apprenticeship_

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.

Please apply online via the link provided.

Are you passionate about making a difference in your community? Looking to kick-start a rewarding career in housing? Join us at Woking Borough Council during an exciting time of transformation in our Housing Services!

We’re seeking a self-motivated, organised, and customer-focused individual to join our busy Resident Services Team. This is a fantastic opportunity to gain hands-on experience in tenancy management while working towards a nationally recognised qualification.

What You’ll Be Doing:

You’ll support the team with a wide range of tenancy-related administration, including:

• New tenant sign-ups
• Rent collection and tenancy enforcement
• Anti-social behaviour case support
• Right to Buy applications
• General tenancy management and customer service
• Opportunity to learn about all aspects of the Housing Service including Repairs and Maintenance, Housing Complaints and Allocations.

You’ll be part of a professional and supportive team committed to delivering high-quality services and building safe, sustainable communities.

Apprenticeship Details:

Eligibility:

• • Aged 16 or over
  • Not in full-time education
  • Living in England

Training: Delivered remotely through a flexible, blended model including one-to-one sessions, group webinars, online courses, and personal study

Qualification: Level 2 – Housing & Property Management Assistant (12 months plus 3 months end point assessment )

What We’re Looking For:

• Strong administrative and organisational skills
• Excellent communication and customer service abilities
• A proactive attitude and willingness to learn
• Passionate about communities and making a difference

What We Offer:

• Generous flexi-time scheme (up to 2 flexi days per month)
• Local Government Pension Scheme
• Discounted health and leisure membership
• Ongoing training and development opportunities
• A supportive and inclusive working environment
• This post is being offered on a fixed term contract for the duration of the qualification, up to 18 months.

Want to know more?
For an informal chat about the role, contact Gerri Summers, Resident Services Manager:
gerri.summers@woking.gov.uk

Closing Date: 7 September 2025 @ 23.:59
Interview Dates: 16 and 17 September 2025